Summerfield Urgent Care Centre

Went to the Urgent Care Centre as I had a worsening problem and couldn't get in to see my GP. Managed to come at a time that was quiet, so was seen very quickly by a nurse practitioner. She was very friendly, reassuring and efficient. Was going to give me one treatment, but after examining me thoroughly and listening to my symptoms, gave me a more suitable treatment. Asked about how I was generally, as well as about the problem I came in for, and treated me like a human being. Made such a difference to be treated with compassion. Made sure I was clear in the instructions I needed to follow.

I went there this morning and although it was a few hours waiting time, I didn't mind waiting because the nurse was lovely. I had a problem with my foot, the nurse was nice and easy to talk to, she showed genuine care and attention not just for my foot but to other problems I was experiencing, I wish all nurses could be like this one today, sometimes when people are in distress all they need is to feel that someone has listened and showed care, because it makes all the difference to people who are anxious. Its just a shame that nurses like the one today don't have their own surgery so that patients can choose to see them in particular. The experience I had today with this nurse, has helped give me faith that there are still good nurses, it all just depends who you get see.

Reception staff patient poilte and very helpful a pleasure to see and speak to the doctors and nurses Ive had dealings with have all been great and paitent very professional

Happy

GP helps me when I need help

Doctors listen to me and treat me properly

Given proper medicine and respect us

Treated well by staff including GP. Appointments are given same day

Good care for all my family

Very efficient caring service,seen on the same day, GP's listen and treat me well.