Wake Green Surgery
Feedback Rating
Based on 91 reviews
Reviews (91)
Too busy to answer the phones
December 18, 2023
I live half a mile away from the surgery. I phone them from my mobile and started walking towards them. The phone was continuously ringing until I reached the practice. I asked the receptionist why they weren't picking up and she said she was busy doing admin. This is how they treat their patients.
Wait weeks for test results
December 18, 2023
If something is needed then it gets done. Quite good in giving appointments. They are very slow in relying back to the phone calls. You have to wait weeks to get your test results.
Satisfied with the service.
October 23, 2023
I have had reasonable treatment from them. I am satisfied with them and the service.
It's known for not getting an appointment.
October 16, 2023
The GP is alright . They don't administer medication. It's known for not getting an appointment with them. I go for yearly health checks. Sometimes I miss them by about 6 months.
Pretty much straight away
September 8, 2023
Quite good. Telephone first than triage queues makes quite quickly and get an appointment pretty much straight away.
Misdiagnosed over the phone
September 8, 2023
Managed to make an appointment and be examined. The problem started 6 months ago. I had a telephone appointment initially and was misdiagnosed on the call which is why I think the GP saw me face to face.
They don’t pick the phone
September 7, 2023
Lack of communication, They don’t pick the phone at all.
Helped us get off the alcohol
July 4, 2023
They transferred me to the green, we can now take our face masks off. He's done us some favours and helped us with getting off the alcohol. I haven't drank anything in 8 weeks.
Not available week before Christmas
June 28, 2023
Sorry I’m late feeding back about this. I think my Mom received texts on 3 days in the week before Christmas basically saying not to contact the surgery because they couldn’t cope.
Poor elderly people they’ve forgotten about
June 20, 2023
Used to see same doctor for 37 years, now you can’t. No one picks up the phone, poor elderly people they’ve forgotten about. Get an appointment over the phone too stressful process, they need to bring back face to face appointments.
