Wake Green Surgery
Feedback Rating
Based on 63 reviews
Reviews (63)
Excellent from start to finish Wake Green Surgery
April 26, 2021
Excellent from start to finish. Now had both of my vaccinations. Efficiently organised by Wake Green Surgery.
Difficult to Get an appointment. Wake Green Surgery
April 26, 2021
When you actually get to speak to a nurse or doctor the service provided is good but it's practically impossible to get an appointment. The phone has a queuing system and you can easily hold for 45 minutes only to have the call cut off when you finally get down to 'caller number 1'. It's so frustrating and we are seriously considering following the many others who have left the practice.
Good service Wake Green surgery
April 23, 2021
I have had good contact and service from this practice - particularly efficient re contacting me about covid jab.
The admin is not good
April 21, 2021
The doctors are good when you get to see them . The admin is not good
Very difficult to get appointments Wake green surgery
April 18, 2021
Few competent doctors, very difficult to get appointments, no one answers calls, I live 5 min away and have to go to the surgery to ensure I can speak to someone as no one answers the calls, I have been on phones waiting for at least 40 min. Not fair. Also Very poor information, test results need to be chased, need to chase constantly, I hope I don't get ill as I don't trust they will help me.
Poor service Wake Green Surgery
April 17, 2021
Poor service. No face to face appointments.
Very reliable
April 16, 2021
Good : family GP that we have known for many years : very reliable
Joined up thinking is missing
April 14, 2021
Joined up thinking is missing. Communication is poor regarding medication and the reasons for why not all medication can be on repeat prescription. Frustrating and time consuming. Most of the staff are helpful on an individual basis. Not the GP who refused to agree to sign a form so a patient with Dementia could receive a benefit, with no explanation why.
Lack of face to face appointments
September 17, 2020
I called my surgery for a face to face appointment with my GP. The receptionist said they can only give me a telephone appointment and if I need a face to face appointment I should do self-referral to ROH. The surgery needs to understand that there are certain things that can’t be discussed on phone. I am 80 years old and not good with the latest technology.
Surgery has gone down dramatically
February 15, 2020
Have been with this practice for nearly 30 years and it used to be good, but recently - crikey! They let me turn up twice for an 8.15 appointment without bothering to cancel to let me know of staff sickness, and in fact had even sent confirmatory texts. If they can text to remind you of an appointment, would it be so hard to text to say it's cancelled?
This is more than just incompetence, it's positively rude, and no way to treat patients. The final time when I left, in a huff, one of the receptioniists called out 'Byeeeee''
Are doing it deliberately, running the practice down because they are downsizing and selling the big house on Wake Green Road?
This is more than just incompetence, it's positively rude, and no way to treat patients. The final time when I left, in a huff, one of the receptioniists called out 'Byeeeee''
Are doing it deliberately, running the practice down because they are downsizing and selling the big house on Wake Green Road?