Reviews (63)

Excellent from start to finish Wake Green Surgery

April 26, 2021
Excellent from start to finish. Now had both of my vaccinations. Efficiently organised by Wake Green Surgery.
Lindsay Coleman

Difficult to Get an appointment. Wake Green Surgery

April 26, 2021
When you actually get to speak to a nurse or doctor the service provided is good but it's practically impossible to get an appointment. The phone has a queuing system and you can easily hold for 45 minutes only to have the call cut off when you finally get down to 'caller number 1'. It's so frustrating and we are seriously considering following the many others who have left the practice.
Anonymous

Good service Wake Green surgery

April 23, 2021
I have had good contact and service from this practice - particularly efficient re contacting me about covid jab.
Anonymous

The admin is not good

April 21, 2021
The doctors are good when you get to see them . The admin is not good
Anonymous

Very difficult to get appointments Wake green surgery

April 18, 2021
Few competent doctors, very difficult to get appointments, no one answers calls, I live 5 min away and have to go to the surgery to ensure I can speak to someone as no one answers the calls, I have been on phones waiting for at least 40 min. Not fair. Also Very poor information, test results need to be chased, need to chase constantly, I hope I don't get ill as I don't trust they will help me.
Anonymous

Poor service Wake Green Surgery

April 17, 2021
Poor service. No face to face appointments.
Anonymous

Very reliable

April 16, 2021
Good : family GP that we have known for many years : very reliable
Anonymous

Joined up thinking is missing

April 14, 2021
Joined up thinking is missing. Communication is poor regarding medication and the reasons for why not all medication can be on repeat prescription. Frustrating and time consuming. Most of the staff are helpful on an individual basis. Not the GP who refused to agree to sign a form so a patient with Dementia could receive a benefit, with no explanation why.
Anonymous

Lack of face to face appointments

September 17, 2020
I called my surgery for a face to face appointment with my GP. The receptionist said they can only give me a telephone appointment and if I need a face to face appointment I should do self-referral to ROH. The surgery needs to understand that there are certain things that can’t be discussed on phone. I am 80 years old and not good with the latest technology.
Anonymous

Surgery has gone down dramatically

February 15, 2020
Have been with this practice for nearly 30 years and it used to be good, but recently - crikey! They let me turn up twice for an 8.15 appointment without bothering to cancel to let me know of staff sickness, and in fact had even sent confirmatory texts. If they can text to remind you of an appointment, would it be so hard to text to say it's cancelled?
This is more than just incompetence, it's positively rude, and no way to treat patients. The final time when I left, in a huff, one of the receptioniists called out 'Byeeeee''
Are doing it deliberately, running the practice down because they are downsizing and selling the big house on Wake Green Road?
Anonymous

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Wake Green Surgery

Contact

0121 449 0300

7 Wake Green Road
Moseley
Birmingham
West Midlands
B13 9HD

Location

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