Wake Green Surgery

I have had good contact and service from this practice - particularly efficient re contacting me about covid jab.

The doctors are good when you get to see them . The admin is not good

Few competent doctors, very difficult to get appointments, no one answers calls, I live 5 min away and have to go to the surgery to ensure I can speak to someone as no one answers the calls, I have been on phones waiting for at least 40 min. Not fair. Also Very poor information, test results need to be chased, need to chase constantly, I hope I don't get ill as I don't trust they will help me.

Poor service. No face to face appointments.

Good : family GP that we have known for many years : very reliable

Joined up thinking is missing. Communication is poor regarding medication and the reasons for why not all medication can be on repeat prescription. Frustrating and time consuming. Most of the staff are helpful on an individual basis. Not the GP who refused to agree to sign a form so a patient with Dementia could receive a benefit, with no explanation why.

I called my surgery for a face to face appointment with my GP. The receptionist said they can only give me a telephone appointment and if I need a face to face appointment I should do self-referral to ROH. The surgery needs to understand that there are certain things that can’t be discussed on phone. I am 80 years old and not good with the latest technology.

Have been with this practice for nearly 30 years and it used to be good, but recently - crikey! They let me turn up twice for an 8.15 appointment without bothering to cancel to let me know of staff sickness, and in fact had even sent confirmatory texts. If they can text to remind you of an appointment, would it be so hard to text to say it's cancelled?
This is more than just incompetence, it's positively rude, and no way to treat patients. The final time when I left, in a huff, one of the receptioniists called out 'Byeeeee''
Are doing it deliberately, running the practice down because they are downsizing and selling the big house on Wake Green Road?

Phone always engaged - no appointments
No online appts
Sent away with injuries from fall - only deal with one - not both injuries

Doctor exploded when asked about 2 issues - but in the same area. When asked about a prescribed cream for the problem the doctor snapped that I could buy over the counter. I only had 2 issues because it takes over 2 hours to get through on the phone and then weeks and weeks before you get an appointment.