Wake Green Surgery
Feedback Rating
Based on 91 reviews
Reviews (91)
Managed to get to discuss problems
November 10, 2016
Reception did their best and doctor listened well. I had some choices and was offered a nurse follow up
Not very private but other than that it's good
October 7, 2016
Staff not very good at maintaining patient privacy in reception area however the medical care is always very good.
Lovely surgery but nightmare getting appointment
September 30, 2016
I have cried in frustration with this surgery trying to get an appointment booked - it is so difficult
sorted!
April 13, 2016
Thanks, was in a panic but you've calmed me down. The receptionists were kind and got my forms filled in then the doctor checked me over and I just need an xray now but am feeling happier, thanks. Also the nurse who did my blood was chatty and smiley so I didn't panic.
Rushed appontments and lack of empathy
February 4, 2016
My recurring condition which is affecting my quality of life has not been further investigated. I feel it has been dismissed and get the impression that they feel I'm wasting their time as the appointments often seem rushed and doctors robotic in their approach.
Shabby
December 1, 2015
No appointments, keep you waiting for hours but will turn you away if you're 10 mins late even though they're behind schedule.
friendly and safe
August 3, 2015
this surgery sorted out my referral and follow up to a specialist which went wrong with my last GP
very kind and caring
August 3, 2015
very caring and helpful, surgery obviously very busy. Staff try hard and always listen
The clinical staff are generally very good
February 21, 2015
The reception and support systems really let this practice down. This has been the case for years now.
Extremely frustrating getting an appointment
June 9, 2014
I dread trying to get an appointment at this surgery - the systems seem to keep changing and are inconsistent depending on who answers the phone; you can't book one in advance because appointments are being kept open for on the day, so phone back.
One is asked for the reasons for the appointment, sometimes but not others. The staff attitude puts up barriers - they should receive some customer service training - not all but too many of them. Everyone I know who is at that surgery feels the same, we all want to switch surgery but somehow don't - perhaps because the doctors themselves are fine.
One is asked for the reasons for the appointment, sometimes but not others. The staff attitude puts up barriers - they should receive some customer service training - not all but too many of them. Everyone I know who is at that surgery feels the same, we all want to switch surgery but somehow don't - perhaps because the doctors themselves are fine.
