Reviews (71)

Reception team are horrible.

February 20, 2024
The doctors are good but the reception team are horrible. They don't have any manners and try their best not to give you an appointment.
Anonymous

I find them very good.

February 13, 2024
I find them very good and very efficient. If I wait to see my own GP I could wait up to 2 weeks. She got me referred on to the hospital within a week and has referred me to an arthritis clinic.
Anonymous

Midwife doesn't answer my questions

January 15, 2024
The midwife is friendly but if you ask her questions she doesn't seem very knowledgeable. She tells me to ask at the hospital instead of giving me an answer there and then. I can get appointments in general but it's a bigger practice. I can book future appointments with them on the app too which is good.
Anonymous

They don't stick to appointment times

January 15, 2024
Rubbish. They don't stick to the time of the appointment. You can wait a long time. 10-30 minutes after appointment. If they give you an appointment then they should see you at that time. You tell the receptionists and they allocate a nurse or a doctor.
Anonymous

A positive experience

January 4, 2024
I have had a very positive and good experience. Excellent service and care provided.
Anonymous

They are open weekends

January 3, 2024
Easy to get an appointment and the good thing is they are open weekends.
Anonymous

Hard to get appointment, Drs good.

January 3, 2024
Hard to get an appointment, I call every day to see if I can get an appointment. When I do get an appointment, the doctors are really good.
Anonymous

I use A&E instead of my GP

December 18, 2023
It's nearly impossible to get an appointment. I go to A&E straight away rather than wasting my time on the phone to get a GP appointment.
Anonymous

Been okay so far

December 4, 2023
I changed to them recently. They have been okay on the couple of occasions I've seen them and seen the midwife there which has also been fine.
Anonymous

I never have any issues with them

November 23, 2023
They are good. I never really have any issues with them. I can see a GP and I can see a nurse, though I know I only use them when I really need to. I will always seek advice from my pharmacist before entering the GP.
Anonymous

Reply from West Heath Surgery

Thank you for taking the time to leave your feedback on the healthwatch page.
We are pleased that you are satisfied with our services and are grateful for the support you have shown.
Many thanks,
West Heath Surgery.


Provider responded

Leave your Feedback


West Heath Surgery

Contact

0121 476 1135

194 - 196 West Heath Road
Birmingham
West Midlands
B31 3HB

Location

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