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Healthwatch Birmingham and Healthwatch Solihull responded to NHSEI West Midland’s call for patient experiences and concerns around access to NHS dental services.

This was one of first joint responses with Healthwatch Solihull. In our response, we agreed that the strategy sets ambitious targets for mental health services in Birmingham and Solihull.

This consultation came at a time when many changes were taking place in the city in relation to homeless support. 

Our response focused on the potential health inequalities that might result from the implementation of the proposals in the consultation.

This consultation gave us an opportunity to share feedback that we have collected through various feedback routes.

The aim of the review was to gather feedback from various stakeholders including patients and the public that would inform decisions about the future of the walk-in-centre.

Our response to this listening exercise focused on sharing feedback that members of the public have shared with us about their experiences of technological innovations in accessing health and care services.

This consultation gave us an opportunity to highlight the historical issues Healthwatch Birmingham has often raised about the positioning of West Birmingham. Consequently, the problems this presents for governance, planning and day-to-day tasks.

In our response to NICE’s consultation we argued that if pharmacies are to provide some of the services that are provided by GPs, it is important that they offer people recourse to complaints as well as a clear route for sharing their experiences.

In addition to sharing feedback about people’s experiences of accessing walk-in-centres in West Birmingham, we welcomed the CCG’s engagement process.