Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 200 reviews
Reviews (200)
Very good service - no complaints
Outpatients
January 31, 2019
I attend every two weeks they are good as they look after me.
I have been waiting 30 minutes - no one has told me what the delay is
Everything is on hand e.g. car parking, drink, food
Very good service - no complaints
I have been waiting 30 minutes - no one has told me what the delay is
Everything is on hand e.g. car parking, drink, food
Very good service - no complaints
Lengthy wait and toilets dirty
Accident and emergency services
January 31, 2019
Waited more than an hour to be seen with no communication from staff
Not enough toilets and not very clean.
Not enough toilets and not very clean.
Long wait and not enough staff
Accident and emergency services
January 31, 2019
Been waiting for 4.5 hours no information given re wait
Only two counter staff available and long queue to speak to them
Only two counter staff available and long queue to speak to them
Very good service
Outpatients
January 31, 2019
Very good service nothing need changing
Everything ok
Accident and emergency services
January 31, 2019
Everything ok
Helpful staff
Outpatients
January 31, 2019
Water available
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Long wait
Accident and emergency services
January 31, 2019
One and a half hour wait to bee seen.
Waiting times very good
Outpatients
January 31, 2019
Waiting time was very good - seen within 5 minutes of appointment time.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
Good service but long waits for prescriptions
Outpatients
January 31, 2019
Good service
Waiting time for appointment is not long, call you in near enough on time
Check in easy
Smells
Could be a bit more welcoming
Drinks and snacks, drink machine e.g. water. free for customers
Waiting time for prescription collection is far too long. Been told could take up to an hour.
Waiting time for appointment is not long, call you in near enough on time
Check in easy
Smells
Could be a bit more welcoming
Drinks and snacks, drink machine e.g. water. free for customers
Waiting time for prescription collection is far too long. Been told could take up to an hour.
Quick service but delay at pharmacy
Accident and emergency services
January 31, 2019
I have had a quick service however have had to wait an hour for prescription from pharmacy.
The hospital was not busy!!
The hospital was not busy!!