Reviews (51)

No doctors available

November 19, 2021
They never answer the phone . Issues with referral letters. A missing prescription. Have to travel to other surgeries for some treatment like pneumonia injection.
Elizabeth Stephenson

Can’t get past the gatekeeper on reception

November 17, 2021
You can’t get an appointment, if you do get through you are told there’s no appointments and to try again tomorrow from 8am. Even if you say it’s urgent, the reception team aren’t interested.
Anonymous

Terrible, avoid, you can do better!

November 16, 2021
Call at 8am, wait 45 mins, get cut off
Call next day 8am wait 20 mins get cut off
Order a prescription to pharmacy- wait 3 days, it’s not there
Get told you need to call at 8am to discuss the prescription with GP
Call at 8am wait 40 mins, no appointments
Next day ran out of tablets, call at 8am wait 30 mins no appointments
Next day….
Have a melt down
Anonymous

Impossible to make appointments

August 13, 2021
Impossible to make appointments with GP. Phone battle 8am by 8:45 still held in queue caller no 26, answered 8:50 sorry no appointments left! No appointments available on line this week or in the future. Several life long chronic illness need to report physical problems! Most morning phone battles after 1 or 2 hours hanging results in cut off! GPS change medication, telling me to make an appointment to go through triage & speak to a GP!! Unable to do so. Why hasn't the GP phoned me to discuss BEFORE altering. I dint know any GP at this practice all now seem to be locums. All 7000+ patients on their books have paid into the system, GPS are paid for that number of patients - why ? They are neglecting & avoiding treating their patients. Worse still GPS are causing mental health issues for their patients with physical problems, the elderly, people with young children many being forced to go to A&E, which i was told to do by a cold, offensive receptionist, could have been just a conversation with a GP!! Thousands of us being put at risk & no doubt many have died as a result of GP negligence - not the pandemic!
Anonymous

Terrible service.

August 6, 2021
There is no service cannot get an appointment been waiting for ever to get a blood test. My husband been waiting for an appointment to see a vascular consultant since January only to find that they hadn't requested it.Terrible service.
Anonymous

Shocking

August 6, 2021
Shocking - Doctors won't see you and some act like they don't care. Can't speak to the same doctor twice.
Anonymous

Booking Process should be reviewed

July 6, 2021
Lacking in every way. You can never get a appointment. The receptionist are very rude and when you do get a appointment the problem is often not solved or sorted. I have been on the phone before they open and by the time you get through your number 30 in the queue which means more than likely you won't get a appointment. The have now changed the message and it now only states there are more than 5 people before you. This is not helpful in anyway as you don't have a clue if its worth holding or not. The last time it told me that it took over a hour to speak to someone. I was also given the wrong contraception as I am a smoker over 35 and they only realised 2 years later. They didn't notify me right away they booked me a appointment for nearly a month on and then told me. I have looked into other surgeries in my area but the reviews are similar. The online booking never has any appointments available and is really not fit for purpose. I feel like the whole process of bookings and see a gp need to be urgently reviewed. I feel it more for older people who may have more serious issues and not able to see or speak to a GP when needed.
Anonymous

Its impossible to get an appointment

June 16, 2021
Its impossible to get an appointment or even get them to answer the phone. They withdrew lifelong medication. When I did speak to a doctor over 6 wks later, to ask why it was being withdrawn, no reason was given and when I tried to get an answer the doctor put the phone down saying the decision was final. Changed doctors and my meds were reinstated within a week as they agreed it should be for life. A family member was trying to get a medical report done for the Armed Services. They lost the first copy and took 4 wks to tell him. The second one he was told it had been done 4 wks later. He phoned when it wasn't received to be told actually it got lost and wasn't done. Third copy was done but never received. Its taken 3 mths to get the report completed and given a copy to post himself.
Prize Draw Data
Anonymous

Very hard to get appointments

June 16, 2021
Very hard to get appointments! Even if you call 8 on the dot and 9th in the queue, after 30 minutes of holding on, you’re told there’s no appointments! What’s more, just to change the quantity of medication for eczema ( from the measles 30g ointment to 100g because your eczema has flared up) you need to make a doctors appointment! What a waste of doctors time. And waste of time trying to get an appointment for that! And not even get an appointment in the end. I think they just want you to give up and suffer! As you give up trying to get an appointment until the condition gets much worse and you need antibiotics or something!
Prize Draw Data
Shahida Khanam

Difficult to get an appointment

April 30, 2021
You cannot make an appointment on the phone as it is handled by the Call Centre which does not want you to have the appointment if they don't want to have it. I have never ever had an appointment even after waiting for over 45 minutes on the phone.
Asim Qureshi

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Dudley Park Medical Centre

Contact

0121 764 7800

28 Dudley Park Road
Acocks Green
Birmingham
B27 6QR

Location

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