Dudley Park Medical Centre

Its impossible to get an appointment or even get them to answer the phone. They withdrew lifelong medication. When I did speak to a doctor over 6 wks later, to ask why it was being withdrawn, no reason was given and when I tried to get an answer the doctor put the phone down saying the decision was final. Changed doctors and my meds were reinstated within a week as they agreed it should be for life. A family member was trying to get a medical report done for the Armed Services. They lost the first copy and took 4 wks to tell him. The second one he was told it had been done 4 wks later. He phoned when it wasn't received to be told actually it got lost and wasn't done. Third copy was done but never received. Its taken 3 mths to get the report completed and given a copy to post himself.
Prize Draw Data

Very hard to get appointments! Even if you call 8 on the dot and 9th in the queue, after 30 minutes of holding on, you’re told there’s no appointments! What’s more, just to change the quantity of medication for eczema ( from the measles 30g ointment to 100g because your eczema has flared up) you need to make a doctors appointment! What a waste of doctors time. And waste of time trying to get an appointment for that! And not even get an appointment in the end. I think they just want you to give up and suffer! As you give up trying to get an appointment until the condition gets much worse and you need antibiotics or something!
Prize Draw Data

You cannot make an appointment on the phone as it is handled by the Call Centre which does not want you to have the appointment if they don't want to have it. I have never ever had an appointment even after waiting for over 45 minutes on the phone.

In the last 18 mths not hold at all.

You just cannot get through. They open at eight, you ring and your 5th in the queue (for exanple) 30 mins later you get through, low and behold no appointments. More often than not they just don't answer the phone. I've been with them over 40 years but the last few have been horrendous. They have become part of the MMP ( I think that right) partnership. Shall be moving once the madness is over ????

Poor. Impossible to get an appointment. Took 3 months to get appointment for a blood test. Poor communication. Had a hospital consultation but the surgery didn't send the consultant any notes.

Not meeting my medical needs and my daughters need some support due to my anxiety pandemic has made me feel very anxious and upset.

Impossible to get an appointment. Rude at the reception. Never seen the same doctor over 3 years.

Absolutely disgraceful service said because of the age of the patient putting them at risk they now send us or instead on public transport to Kings Heath what is more harmful for old-age pensioners them to get on the bus when your doctor surgery will not see you send you to another one absolutely disgraceful service.

Totally unethical and downright insulting. There are no doctors and they do not answer phone calls. And you cannot make an appointment either. Very rude receptionist.