Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Need more training
February 22, 2024
Absolutely shocking experience, told nurses multiple times that I'd got sepsis but was told I don't know what I'm talking about ended up in a coma for 31days due to this.
Standard could be better
February 20, 2024
The care has been a bit better at Heartlands but still not the standard it should be.
A good service provided.
February 19, 2024
I was admitted after having low iron and vitamin levels. They were very good. A good service. The food options were not good at all.
Children department waiting time is too long.
February 19, 2024
The waiting time at the children's department is too long.
Different information in A&E.
February 19, 2024
Two different lots of information given to me by two doctors. One said she is going home. The other said she will be admitted.
Blood test was quite good.
February 19, 2024
The blood test was quite good.
They could be more helpful.
February 19, 2024
Not very good with medication, I'm sick of things. If you're a drug addict they don't want to help you. They don't want to give you anything to manage the pain. Don't think I'm getting better. They could be more helpful.
The care is second to none.
February 19, 2024
My parents have been here and the care is good. My mom was admitted not long ago. They took care of her very very well. My dad has been in before too and the care has been second to none.
Shocking
Accident and emergency services
February 16, 2024
My father died at Heartlands Hospital after staff failed to treat sepsis. I feel this was a conscious decision as the doctor felt my father had “little quality of life”. This passing comment was made several times. No discussions were held about his diagnosis or treatment options. They just told me they were making him as comfortable as possible. If I had known he had sepsis I would have queried why antibiotics were not been given. He had a number of health issues however his time was not up. The day before we sat singing to Bob Marley songs - he was laughing a joking. I don’t think it’s ethically right that a doctor decides who is worthy or not of treatment - they don’t know patients like their families do. Surely a discussion was required. My dad was loved and supported and lived a comfortable life. My view is he would still be alive if they had treated him as a medical emergency not left him laying in a bed alone. My dad died an hour after my arrival but had been on the ward 5-6 hours. Patients were crammed in beds in corridors so maybe they wanted to discard the weak and make space. Shame on the NHS - preserve life…. *If they feel you are worthy*
Kind and helpful staff.
February 13, 2024
My PSA test range is very high and I am regularly checked for my prostate health at this hospital. They staff are very kind and helpful.
