NDH Care Ltd

Dear Sumayya,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the challenges you and your family member have faced. Providing quality care and addressing the needs and preferences of our clients is at the core of what we strive to achieve, and it’s disheartening to know we have not met your expectations.

We acknowledge your concerns regarding continuity of care, the impact of carer changes, and communication issues. These are critical matters, and we sincerely apologize for any distress this has caused. Your feedback highlights areas where we need to improve, and we take this very seriously.

To better understand your concerns and resolve the issues, we would appreciate the opportunity to discuss this further. We want to ensure your family member’s needs and preferences are met and that their care plan is consistently upheld. Please reach out to us or let us know a convenient time for us to contact you.

Once again, we are sorry for your experience and assure you we are committed to addressing these concerns and making meaningful improvements. Thank you for bringing this to our attention and allowing us the opportunity to do better.

Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd

Thank you so much for sharing your kind feedback. We are delighted to hear that you’ve been happy with our service throughout 2024 and that our carers have been supportive, especially during challenging times.

We are incredibly proud of our team and their dedication to providing compassionate and reliable care. It is wonderful to know that their efforts have made a positive difference for you and your family.

We also appreciate your recognition of our office staff and the prompt attention you’ve received, including during out-of-hours calls. Your satisfaction and trust mean a great deal to us.

Thank you again for your support and kind words. Please do not hesitate to reach out if there’s anything further we can assist with.

Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd

Thank you for sharing your feedback with us. We’re pleased to hear that you’ve found our carers to be helpful and caring, and we truly value your recognition of their efforts.

We understand the importance of consistency in care and how having familiar carers can make a significant difference in your comfort and overall experience. We apologize for the recent changes you’ve experienced and for any inconvenience this has caused.

Your preference for regular carers, except in emergencies, is noted, and we will do our best to accommodate this moving forward. Our goal is to ensure your care remains seamless and conducive to your needs.

If there’s anything further you’d like to discuss, please don’t hesitate to reach out to us. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.

Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd

Thank you so much for your wonderful feedback. We are thrilled to hear that you are happy with all our carers and that you find them to be excellent, polite, and kind.

Your kind words mean a great deal to us and will be shared with the team to let them know how much their dedication is appreciated. Ensuring your satisfaction and providing the highest standard of care is always our priority.

If there’s ever anything you need or wish to discuss, please don’t hesitate to reach out to us. Thank you again for your support and trust in our team.

Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd