Reviews (192)

Overall the work of the careers is good

December 6, 2021
The careers always respond to my child’s needs. They feed and dress him well however the only problem is consistency with carers as they keep changing on a daily basis. it would be more convenient to have the same 2-3 carers who can alternate on days.
Anonymous

Carers and NDH both nice

December 4, 2021
My dad get excellent care. All carers who visit just treat like family member. Carers do excellent job. Well trained, constituency of carers. Recommend to my friends and family & really appreciate the effort of carers in such tough COVID 19 situation
Shaeed

Reply from NDH Care Ltd

Dear Mr. Shaeed
Thank you so much for taking the time to leave excellent feedback and kind word.
We are delighted to hear that you had such a great experience with our care service.
I'm glad to hear that our care staff and management staff providing quality care to your father. We will definitely relay that message to the rest of my team and care staff.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
Thank you
NDH CARE LTD


Provider responded

No engagement, don't come at the right time

November 7, 2021
Never engage with my nan, she is bed bond, they often leave her with a tray on the bed which makes it hard for her to use the commode.

Often don't stay as long as they charge for, they often come too early for the evening visit, which means her heart medication at the wrong time.
Sarah

Reply from NDH Care Ltd

Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.


Provider responded

Sometimes they are ok, sometimes not

November 6, 2021
Some are alright. They frequently get my medications wrong & don't give me my painkillers, a few have told me I'm not allowed medication when I am.
Carers change too often for me to know who they are.
Anonymous

Reply from NDH Care Ltd

Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.


Provider responded

No consistency in carers.

November 6, 2021
Leave bed bound client with tray & lunch, creating a H&S issue when she tries to get to the commode on her own. 1 carer gave her a slice of frozen bread from the freezer, despite the fact that there was fresh bread in her bread bin.
Anonymous

Reply from NDH Care Ltd

Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.


Provider responded

Massively incompetent, complete lack of care.

October 1, 2021
This company are the very reason why there needs to be an overhaul of the care system and the companies in the industry. My dad has been a user of this company for over 6 months and they are useless. Most recently he woke up feeling unwell, this was bought to the attention of the worker, who did nothing to help him, once they had left an ambulance was called and he was taken to hospital. where he was diagnosed with a chest infection. The workers are clearly poorly trained and the company are not fit to be in the business they are in.
The Care Quality Commission inspected this company in July 2021 and their report states that the company 'Requires Improvement", which is an understatement... I wouldn't trust this company to look after a stray dog, let alone an elderley person.
Anonymous

No engagement with the client

March 30, 2021
Sometimes staff doesn’t have proper training. No engagement with the client.
Maireny Quinchia

Reply from NDH Care Ltd

Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.


Provider responded

I have received excellent treatment

March 30, 2021
I have received excellent treatment and all staff have been lovely.
Anonymous

Reply from NDH Care Ltd

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are happy with our care and support . Your satisfaction and safety is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
If you can contact us on 0121 448 0568 or bye mail info@ndhcare.co.uk to provide more details and care staff name so we can appreciate relevant care staff.


Provider responded

Very good help and care provided

March 30, 2021
Very good help and care provided. Phoned the nurse at the right time also took extra care with medication,
Carol

Reply from NDH Care Ltd

Dear Carol
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are happy with our care and support . Your satisfaction and safety is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.


Provider responded

They have looked after my mother well

March 30, 2021
Had a good chat with carers. They have been very helpful during this tough time. They have looked after my mother well.
Anonymous

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NDH Care Ltd

Contact

0121 448 0568

Suite 06, Elite House,
70 Warwick Street,
Birmingham
UK
B12 0NL

Location

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