NDH Care Ltd

My carer has good behaviour, good talk and I feel safe with my regular carers.

I feel safe with my carer. I am very pleased and happy. Very good behaviour and always being polite, friendly and respectful.

Very happy with the overall care. A few minor issues that were resolved quickly. The carers are extremely friendly and helpful.

I find the care received from the carers who attend very efficient and caring.

We are happy with NDH care. My father normally tells them what is to be done. Only problem is when they are running late sometimes, we are not informed. I have to call and ask. Overall they are good.

They never listen to their clients, their needs, wishes and care about their routine. Once they get you settled and used to a carer they take them away and put on new, young and inexperienced carers. They don't care how it affects the user as long as they getting paid. Don't get me wrong some of the established carers are brilliant and are used by the company as a front to settle and establish clients but again removed once they got you. We've had numerous ongoing issues with them from the beginning which has been over a year and a half now and I can honestly say things have never got better only worse. When you really need them to pull through they still mess everything up even with verbal and written instruction all over the house. Even social services have intervened and had firm words about their unacceptable behaviour but the company is not bothered and is continuing their disgusting usual habits.
Every aspect of this company is poor and I would definitely not recommend this company to anyone with vulnerable family members.
I feel sorry for those vulnerable people who are with this company and have no one to voice their concerns for them as goodness only knows how they are treated. We are with our family member and are dealing with so much rubbish from this company.

For the most part, I have excellent carers. The office mostly accommodates my needs.

Very good service. Consistency from the carers and time given. They are always polite, nice and calm.

The carers are very friendly and considerate. They use safe practices to ensure safety especially when transferring from bedroom to lounge.

Carers are friendly and helpful.