Reviews (243)

Very helpful service

March 19, 2024
My wife was not feeling well so I called 111 and they arranged an appointment at South Birmingham urgent care centre within an hour. A very helpful service.
Anonymous

Not very helpful.

February 20, 2024
Not very helpful. If you have got problems you can't get through them and use their service.
Anonymous

Brilliant service.

February 19, 2024
I have used them for my parents and they are very good. Doctors will often tell us to use them as they have no appointments or won't see you. On this occasion they told us to take my mom to the hospital and they were good at giving information. A brilliant service.
Anonymous

They give you peace of mind.

February 19, 2024
A good service, very good. I don't mind waiting which you have to sometimes but they will call you back and give you good information or advice. They give you peace of mind.
Anonymous

They get us seen.

February 19, 2024
Really good. I used them for my son and they got him an appointment at a walk in centre. Sometimes I prefer to use them as they get us seen and sorted.
Anonymous

Failed to return call to me!

February 15, 2024
Phoned 10.15 am - told would get call back within 2 hours. Still waiting 12 hours later despite chasing up twice - disgusting
Christine Bolton

Lost trust in the NHS

February 14, 2024
I called 111 service and they told me to just wait for the GP in a weeks time but I could see that the spots were getting worse. I ended up taking her to Walsall A&E and they told me to take her to the Children's A&E asap. They prescribed her antibiotics and were here for an appointment today. We haven't waited long. I have just lost total trust in the NHS. They have failed so many times.
Anonymous

It's a joke

February 13, 2024
I call them and they tell me they can't do anything for me or I will have to wait 2 weeks for an appointment with my GP. It's a joke.
Anonymous

Answered straight away.

February 12, 2024
I called and they answered straight away. they are very good. They said they were sending an ambulance.
Anonymous

Told to go to hospital

February 12, 2024
Called them one time and they sent my son to hospital. They asked questions and then told me to take them. My son has asthma.
Anonymous

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NHS 111

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

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111

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