Shenley Green Surgery

They don't answer calls quickly. The staff can be rude and often gossiping and talking rather than answering the phones. Makes you feel like your not human. They make you feel small and it's not okay.

It's hit and miss. The receptionists are okay. It's just trying to get a appointment is difficult.

The care is very good, once you can get an appointment. It can take a while to get one.

They have greatly improved since covid. Very easy to get an appointment now.

They tend to do more appointments over the phone but if I ask for a face to face they will fit it in no struggles. The staff are good too.

Was prescribed high blood pressure tablet over 6 months ago and have not had any follow up appointments to see how I am getting in with them.

They're okay. Mom will make an appointment for me when I need one. I think they are okay and talk to me when I get there and explain things in mono tone to keep my attention as I have Autism and ADHD.

Very difficult to get an appointment and most of the locum doctors are clueless about my medical condition and previous medical history.

When I ring reception they ask what is wrong with me. I find it's not good. It's confidential so there is no need to explain to a receptionist. It took 2 to 3 weeks to get an appointment there. I prefer the same doctor but there are different doctors every time I go there. I have to then explain my history to them every time. I have been using this place for a long time and the service has gone down hill since covid.

As long as you don't need an appointment they're alright. I had bloods done there and it took 3 weeks for them to book an appointment and to discuss the results. They had them back on time it just took so long to get an appointment. The staff are alright. There's always one that isn't the best but the nurses are really nice.