Reviews (212)

Shoulder isn't cured but hospital was good

March 6, 2023
I damaged my shoulder. I had physiotherapy and done some exercises with a rubber band. It hasn't cured it but it has taken the pressure off. They were good.
Anonymous

Reply from Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear that you are happy with the service you received from our physiotherapy team and that you have experienced some improvement to your shoulder.

Kindest regards, Patient Experience Team


Provider responded

No accident and emergency.

February 13, 2023
There's no accident and emergency.
Sayda

Reply from Solihull Hospital

Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).

The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.

Kindest regards, Patient Experience Team


Provider responded

Waiting long time for appointment

February 7, 2023
I’ve been trying to get an appointment since May 22. They’ve cancelled my appointment. I rand to try and get another appointment but they said if they do have a cancellation they'll let me know. Doctors are fine with me when I do see them.
Anonymous

Reply from Solihull Hospital

We are really sorry to hear that your experience with our appointment team has not been a positive one and you haven't been able to get the appointment you were expecting.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

If you still need help please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team


Provider responded

Keep y updated

February 7, 2023
I go here for scans. They let me know what’s going on and keep me updated.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued by our staff.

Best wishes, Patient Services Team


Provider responded

Would be good to have more services

January 17, 2023
Would be good to have an emergency, minor injuries unit or Badger Clinic.
Anonymous

Brilliant

January 6, 2023
Brilliant, can get an appointment and I'm seen on time.
Maqs

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Helpful and lovely staff

January 6, 2023
Happy to go there they were helpful. They would talk to me about what was going on. The nurses were absolutely lovely.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Appointment over the phone

December 13, 2022
GP referred me to the hospital Genetics councilor and respiratory dept took 2 years , quite difficult they wanted to do an appointment over the phone and I did not have a phone that could do that. So rescheduled an appointment face to face for 4 / 5 months after the original date. After seeing doctors they referred me to heartlands for tests for cystic fibrosis, was fairly quick. The results took 7 weeks to come back and said it wasn’t cystic fibrosis but something else. they referred me back to Solihull.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to provide feedback about the Solihull and Heartlands Hospital’s – apologies for the delayed response. We are really sorry to hear that you had such a long wait but also pleased that you have had investigations into finding out what is wrong.

If you do have concerns about the treatment and care you are receiving then please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team


Provider responded

7 day expected stay extended to 24 days hell

December 9, 2022
My bowel resection surgery went to plan, however my post operative care was riddled with errors that left me at Solihull in a debilitated state, and suffering malnutrition. To recover I was transferred to QE after 12 days for TPN nutrition. Unfortunately more errors continued which kept me in for a further 12 days, where I suffered an infection, and was given phlebitis. I am now at home traumatized and weak, but recovering.
Incidentally another patient in my ward at QE, was doing well with his self physio, I commended his drive to get his mobility back. He looked about, and whispered across "It's fear". He was not alone.
Ian

Reply from Solihull Hospital

Thank you for taking the time to provide feedback about the Solihull Hospital and Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Trust was not a positive one and you found that the treatment and care was unacceptable.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do and haven't already this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at
https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

They were good

November 21, 2022
They moved me to Solihull Hospital after my hip operation and I was there for a few days for rehabilitation. The Occupational Therapist made sure I had all the aids I would need at home before I left the hospital. They were ever so good at sorting it out and they came to visit me at home. The consultant said I can have treatment there every 12 months for the osteoporosis.
Anonymous

Reply from Solihull Hospital

We are delighted to hear about the professional and compassionate treatment you received at Solihull Hospital ; particularly the attention showed and the way you felt reassured by staff which has helped to ease your transition from hospital to home. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kindest regards, Patient Experience Team


Provider responded

Leave your Feedback


Solihull Hospital

Contact

0121 424 2000

Lode Lane
Solihull
West Midlands
B91 2JL

Location

Share this rating