Reports Hub

In addition to sharing feedback about people’s experiences of accessing walk-in-centres in West Birmingham, we welcomed the CCG’s engagement process.

In our response to NICE’s consultation we argued that if pharmacies are to provide some of the services that are provided by GPs, it is important that they offer people recourse to complaints as well as a clear route for sharing their experiences.

Improving the quality of patient and public involvement undertaken by providers and commissioners of health and social care is a key aim of our PPI Quality Standard. We often use the principles of the standard to comment on PPI when providers and commissioners engage with the public. 

We welcomed the CCG’s plan to ensure that it stops variation in accessing NHS-funded services across the CCG population and ensuring that access is equal and fair. However, we highlighted that the effectiveness of this service in meeting the needs of West Birmingham residents will depend on how they are implemented and the principles that govern their implementation.