Reports Hub

Our response to the PCN service specification focused on highlighting the current concerns that service users tells us about accessing GP services. We also shared the findings from our study on ‘what matters most: support people want from general practices in Birmingham’ to highlight what people value from GP services. We therefore asked NHS England to consider these experiences in the implementation of the specification noting the additional pressures this placed on GPs.

Getting the help you need – How PALS are supporting patients in Birmingham investigates people’s experiences of contacting NHS Patient Advice & Liaison Services (PALS).

Thanks to people sharing their views and experiences with us, we were able to share these in a response to Birmingham City Council’s 2020 budget consultation.

As a result of people sharing their experiences of accessing hospital eye services in Birmingham, they should see an improvement in the quality of eye services in Birmingham and see their needs better understood by those that provide and commission eye services.