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How patient feedback has improved hospital waiting rooms details how NHS trusts in Birmingham now provide a better patient experience after we interviewed people in waiting rooms. 

In addition to sharing feedback about people’s experiences of accessing walk-in-centres in West Birmingham, we welcomed the CCG’s engagement process.

In our response to NICE’s consultation we argued that if pharmacies are to provide some of the services that are provided by GPs, it is important that they offer people recourse to complaints as well as a clear route for sharing their experiences.

Improving the quality of patient and public involvement undertaken by providers and commissioners of health and social care is a key aim of our PPI Quality Standard. We often use the principles of the standard to comment on PPI when providers and commissioners engage with the public.