Reviews (1201)

Best children’s hospital

October 21, 2022
We were referred from Stafford to BCH for a specialist treatment. No doubt it’s the best children’s hospital.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They have kept us fully informed

October 21, 2022
Our appointment was at 11am and it’s 12:30pm and we are still waiting but they have kept us fully informed, which is very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Doctors are good but long way to come

October 7, 2022
Use it 4 times they're pretty good yeah. We come every 6 months for follow up appointments. The only thing we find, any tests she has to have, we have to travel all the way here and back home, it's quite difficult. Communication could be better in general because were not from round here, it can be difficult.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Please do contact us at bwc.pals@nhs.net if you think we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Doctors and nurses are okay

October 7, 2022
I've been here a few times because I have epilepsy. It's okay speaking with the doctors and nurses.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Please do contact us at bwc.pals@nhs.net if you think we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Doctors are very good

October 7, 2022
I've been coming here for 9 years, my children were premature and they referred them here to check their weight. The doctors have been good. They send me letters and messages telling me about the appointments. If I don't understand, they bring the interpreter and if one is not available I get one over the phone. Until now the doctors have been very good, I have not seen a bad doctor.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Happy with the hospital

October 7, 2022
Second time I have been. It's easy to find. The traffic and parking can be bad. Communication skills are good and they tend to communicate well with the children. There was some confusion with my appointment and I ended up going to the Women's, instead of the Children's. I came here to the Children's and they still saw us, usually other places would cancel the appointment. I'm happy with the hospital.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I'm used to it

October 6, 2022
I'm just used to it now, I come quite often. Sometimes, I don't understand what the doctors are saying.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Please do contact us at bwc.pals@nhs.net if you think we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Good

October 6, 2022
They're good really. He was referred from the GP and it wasn't a long process.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Long wait everywhere

October 6, 2022
Long wait everywhere we go within the hospital.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Frustratingly higher waiting time

Accident and emergency services
October 6, 2022
Came to A&E at 10pm and my daughter was seen at 6am. Frustratingly higher waiting time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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