Karis Medical Centre

My medical records from 2011 to 2019 were not been passed on to my new GP, so every time I see a different GP or hospital team I have to go through my medical history for those years. My current GP practice has repeatedly asked for the records to be sent by my previous practice in London but has had no response.

I love them. They're so helpful and nice, all the doctors. I'm a regular there because I get so sick. They are always on hand to help me.

The best Drs ever. All the staff are so helpful except the receptionists.

They have always been really good, really helpful. They will see both me and my son as and when we need. They're always happy to help and get referrals sorted. Excellent.

You have to wait a long time on the phone. I called and I was 19 in the queue and by the time I got though there were no appointments. They don't have call back. The place is clean though and the staff are friendly.

Very very bad. No appointments available. It took me too long to get into the women's due to Karis not sorting my appointments until I was 23 weeks pregnant. In the end I called them myself to arrange an appointment with them.

The GPs are okay, very kind and helpful. Appointment booking is very challenging.

Incredibly appallingly bad, practice manager needs removing. Doesn't acknowledge or address patient concerns or complaints, just ignores. Unacceptable treatment. Zero understanding, empathy, compassion for a primary care service provider from her.
Reception staff really do need customer service skills training & basic communication skills, the manner in which they speak/treat you is very, very poor.
General service from Drs isn't great either, tell you things you can teach yourself on google & won't refer you despite repeated requests for months on end, don't call when they say they would. You're just a number here.
Always waiting longer than scheduled time of appointment, with longest being over an hour after my scheduled appointment time due to previous patient, to be given 5 mins & asked to rebook for other concerns as no time to address them... just poor! given I’d patiently waited, to be treated like this, I can only attend the surgery with 1 issue at a time, basically if a previous patient runs over by over an hour then that’s just tough.
You are just a number no real patient care .
Drs don't even look at your notes after they inform you to rebook an appointment & talk to you like don't know the purpose of your visit or call to you.
I've also experienced what I can only describe as unprofessional /Underhanded practice from a Dr here, which I should have reported but I didn't realise/know what was happening at the time, realised later it wasn't in my best interest & their gain. It affected my healthcare & treatment.
The best Dr I ever saw at this practice was a locum. She was absolutely brilliant & I was so, so sorry she left. She was amazing, caring, listening, emphasising & really getting you the treatment & care that every patient deserves.
I appreciate NHS is stretched & patients are sadly just numbers. However, in my experience this surgery lacks genuine primary patient care & genuinely needs investigating & brought to the attention of CQC.

A good service, a good surgery. The GP referred me on to hospital. They were a little late giving me an initial appointment as when you are in pain you want to get seen quickly, that took longer than I would have liked. They are a good service however.

If you don't have any disabilities like myself then it is fine. I have found it good.