Karis Medical Centre

The GPs are okay, very kind and helpful. Appointment booking is very challenging.

Incredibly appallingly bad, practice manager needs removing. Doesn't acknowledge or address patient concerns or complaints, just ignores. Unacceptable treatment. Zero understanding, empathy, compassion for a primary care service provider from her.
Reception staff really do need customer service skills training & basic communication skills, the manner in which they speak/treat you is very, very poor.
General service from Drs isn't great either, tell you things you can teach yourself on google & won't refer you despite repeated requests for months on end, don't call when they say they would. You're just a number here.
Always waiting longer than scheduled time of appointment, with longest being over an hour after my scheduled appointment time due to previous patient, to be given 5 mins & asked to rebook for other concerns as no time to address them... just poor! given I’d patiently waited, to be treated like this, I can only attend the surgery with 1 issue at a time, basically if a previous patient runs over by over an hour then that’s just tough.
You are just a number no real patient care .
Drs don't even look at your notes after they inform you to rebook an appointment & talk to you like don't know the purpose of your visit or call to you.
I've also experienced what I can only describe as unprofessional /Underhanded practice from a Dr here, which I should have reported but I didn't realise/know what was happening at the time, realised later it wasn't in my best interest & their gain. It affected my healthcare & treatment.
The best Dr I ever saw at this practice was a locum. She was absolutely brilliant & I was so, so sorry she left. She was amazing, caring, listening, emphasising & really getting you the treatment & care that every patient deserves.
I appreciate NHS is stretched & patients are sadly just numbers. However, in my experience this surgery lacks genuine primary patient care & genuinely needs investigating & brought to the attention of CQC.

A good service, a good surgery. The GP referred me on to hospital. They were a little late giving me an initial appointment as when you are in pain you want to get seen quickly, that took longer than I would have liked. They are a good service however.

If you don't have any disabilities like myself then it is fine. I have found it good.

Depending on who you meet getting an appointment is very difficult, especially since covid.

They are very very good. The doctor is very good and helpful. They are respectful.

The GP referred my son to the Children's for specialist ENT treatment.

My GP is very helpful and listens to me.

I have been with them for 6 months. Very helpful staff and the reception always provide the best possible support and help.

Sometimes it takes some time to get an appointment. When there they are really great. They are probably the best doctor's we have ever had. I phoned them one day for my child when they weren't sleeping and they responded well.