Karis Medical Centre

The best GP practice . Extremely high care and professional standards. Excellent customer service from reception first point of call. GP calls back within the hour . Any medication needed gets assessed and sent to pharmacy straight away.

During the pandemic I have needed to consult the doctor, and have found it simple and effective to book a phone appointment/receive a call back from the GP. As I have an ongoing relationship with my doctor, it was easy to speak to her, and it was more convenient to speak remotely as well as reducing my anxiety of going into a shared indoor space.

Great GP whenever I have needed support and appointments

It's always been excellent. But the recent introduction of telephone triage has worked really well for me/ us. Appointments happen quickly. Referrals are made almost immediately. It works so much better

It's very good great doctor are very helpful and friendly

Efficient service. Option to have video consultations when face to face isn't necessary. My husband has complex medical conditions and they are usually good at keeping him monitored. They did fail to send him for a blood test when asked to by a respiratory consultant who had done a general blood profile. This was not picked up for almost a year and could been an indicator of cancer. Fortunately it wasn't. But apart from that they are usually good.

I had an appointment for a telephone call from one of the Doctors today and the senior Doctor rang me himself to see if he could help as he was going through phone calls that needed to be made. I can't speak too highly of this practice which we have been with for almost 43 years and we have never had any complaints.

During the pandemic I have been able to continue with routine regular blood tests - as a result of one in August I was contacted within 2 working days and given a full examination the same day, following which I was referred to a specialist and am already well into treatment for Protaste Cancer - thank you Karis - excellent service by all staff as ever!

Online survey questionnaire: What has worked well for you during lockdown?
Answer: I get prescriptions via patient access. If I have a problem getting this I can phone my surgery (Karis Medical Centre)

Great doctors that listen, but getting an appointment is really hard. It's either an emergency or it's two weeks - which is far from ideal. Sometimes the clearly over-stressed receptionists can be pretty blunt which isn't great, but is understandable given the amount of patients and lack of appointments. Still, they are the best surgery I've been to in the city.