Karis Medical Centre

Getting an appointment is still difficult. You have to phone and be triaged and they recently changed the time to call for a GP to call back without letting patients know so my husband was nearly denied medical treatment. He had a serious case of cellulitis which has resulted in a 7 day hospital stay. Fortunately, he was asked to send photographs and the GP, on seeing him, sent him straight to hospital. Someone less persistent in their request may have ended up very ill. The reception staff are not always helpful and rarely friendly. No matter how busy they are, it costs nothing to smile down the phone and be nice.

Hard to get a face to face appointment

The receptionists are extremely rude, they do not understand the concept of professionalism nor care. A kind word and manners go a long way especially when working with patience who are suffering due to illness which in turn affects mental health. The last thing a sick individual needs is to be faced with a receptionist who has no manners, no sympathy and is unprofessional. This clinic has a lot of potential if it weren't for the current staff. It's a shame as this was not the case some years ago where reception staff were a lot nicer.
Also there is a lot of Christian literature scattered across the clinic. This is extremely offensive and unprofessional to people who follow other faiths. Not sure what the link between Christianity and the NHS could be?

The best GP practice . Extremely high care and professional standards. Excellent customer service from reception first point of call. GP calls back within the hour . Any medication needed gets assessed and sent to pharmacy straight away.

During the pandemic I have needed to consult the doctor, and have found it simple and effective to book a phone appointment/receive a call back from the GP. As I have an ongoing relationship with my doctor, it was easy to speak to her, and it was more convenient to speak remotely as well as reducing my anxiety of going into a shared indoor space.

Great GP whenever I have needed support and appointments

It's always been excellent. But the recent introduction of telephone triage has worked really well for me/ us. Appointments happen quickly. Referrals are made almost immediately. It works so much better

It's very good great doctor are very helpful and friendly

Efficient service. Option to have video consultations when face to face isn't necessary. My husband has complex medical conditions and they are usually good at keeping him monitored. They did fail to send him for a blood test when asked to by a respiratory consultant who had done a general blood profile. This was not picked up for almost a year and could been an indicator of cancer. Fortunately it wasn't. But apart from that they are usually good.

I had an appointment for a telephone call from one of the Doctors today and the senior Doctor rang me himself to see if he could help as he was going through phone calls that needed to be made. I can't speak too highly of this practice which we have been with for almost 43 years and we have never had any complaints.