Reviews (62)

Very helpful doctors

March 19, 2025
I had to wait for a couple of hours but the doctors were very helpful.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

Got sent far from where I live

March 12, 2025
I was sent by 111 to the UTC nowhere near where I live. They booked me in where the clinician was working after calling me. It used to be local but now they're sending you to the other side of Birmingham.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Good afternoon, thank you for taking the time to leave your review, I am sorry you had a distance to travel. If you would like to discuss this further, please contact myself.
Claire Griffiths
Service Manager
Urgent Treatment Centre
0121 415 2095


Provider responded

Sent all over the place

January 7, 2025
I called them about 5PM and they said they had no appointments and to call 111. So I called them and they sent us there. We were then sent to the QE.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for leaving your review, I am sorry you have received a negative experience, if you would like to contact me, we can discuss this further, and I will be able to investigate the matter. Kind Regards C Griffiths, Service Manager. 0121 415 2095


Provider responded

They prescribed me medication

November 25, 2024
They called around 7PM and I described my symptoms over the phone. They prescribed my medication and sent the prescription to the late night pharmacy too.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

Seen by a wonderful GP

November 5, 2024
Everything was arranged by NHS 111. We just went at the time and were seen straight away by a wonderful GP.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

Care is good.

June 5, 2024
I called them directly and they decide if they see you or not or they send you to A&E. The care there has been good.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

GPs that listen.

May 8, 2024
The GP was very good and listened to my concerns. They explained the medical issue in a very simple way and provided medication.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

They're good here

May 7, 2024
They are good. They help you and get you medication if you need it.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

Excellent support

April 23, 2024
NHS 111 sorted an emergency appointment for us. We were seen here within 2 hours. Staff are very helpful and provided excellent support.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

Good but not the same as using your own GP

March 25, 2024
It's not the same going to the walk in as I want to see my own GP as they know my history but its too far to get to so looking at changing my GP. The staff are good here but it's just not the same as going to your own GP.
Anonymous

Reply from South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager


Provider responded

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South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Contact

0121 415 2095

15 Katie Road
Selly Oak
Birmingham
B29 6JG

Location

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