South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

I'd rather use them, find them easier to get an appointment. Phone them directly and they'll give me an appointment straight away. Always good to use with the bab.

Long waiting time, whenever you go have to wait 3 to 5 hours.

One thing I should note it isn’t a walk in anymore the name is now south birmingham urgent treatment centre (katie rd). You cannot just walk in and be seen now, you have to phone up and be assessed over the phone first. The initial phone consultation it was hard to get through the line was engaged for quite a while, when I got through I was in a Que for 20 minutes listening to a recorded message. When someone answered it was good they listen to you and then advise what will happen next, I was offered a call back. The call back occurred 4 hours later, but the doctor offered me a slot immediately. The service was very good efficient I found it very informative, he explained the possible causes of symptoms which he said would need to be checked by GP as they do not do blood tests here, he also explained very well what to do next and was very caring saying although they are so busy always call back when needed. Initially I had tried to contact my own GP who had said either call back in 4 days to check if any appointments or to try phoning Katie rd, so I was very happy to be seen at this centre on the same day and would highly recommend them as now the GP has to call me for a follow up.

Ring up they give you an appointment and see you in 30 mins. They are good, rather use this service for my kids.

Can’t get an appointment, receptionist was not good but the doctor was good.

Had to wait for 2 hours. They were good let son wait in car.

They spoke to my GP and said I should speak to them on Tuesday. On Tuesday they said they will come on Thursday or Friday to see me about my eye.

My daughter was taken there at 1:15 pm from work as she was not feeling well and she was seen at 7:15 pm by the GP. She waited for 6 hours which is horrible.

First they made me wait for 30 mins outside in cold. Once in side appointment was very rushed and I felt not listened too.

On the whole a good service but it's impossible to get through on the phone which you have to do now to order prescriptions.