South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Ring up they give you an appointment and see you in 30 mins. They are good, rather use this service for my kids.

Can’t get an appointment, receptionist was not good but the doctor was good.

Had to wait for 2 hours. They were good let son wait in car.

They spoke to my GP and said I should speak to them on Tuesday. On Tuesday they said they will come on Thursday or Friday to see me about my eye.

My daughter was taken there at 1:15 pm from work as she was not feeling well and she was seen at 7:15 pm by the GP. She waited for 6 hours which is horrible.

First they made me wait for 30 mins outside in cold. Once in side appointment was very rushed and I felt not listened too.

On the whole a good service but it's impossible to get through on the phone which you have to do now to order prescriptions.

Very slow service, no online support in the 21st century.

I had a letter which suggested that my son should be taken to a walking centre on arrival I went on a intercom & explained what had happened they seem he'll bent of I was trying to jump the queue then I had someone come out to me & basically say they nhs service was wrong for sending me there on asking if I was been told wrong information it was no we went round and round I try find out what I could do so in the end I said I'll leave I said I was very on happy for the way I was treated & walk away something was said to & I replied from a distance which would mean I would have to rised voice then I was told I was shouting at this person 2/3 feet I get it voiced is raised but well over 20 feet plus no way if i spoke I would not have been heard anyway I left I made the call which was suggested & listen to the answer message got to the end & phone the number again but got the same answer machine message hence could receive the help I came for they mentioned that appointment was needed on there answer machine message it said different

Due to my daughter's condition- Ulcerative Colitis- we use this service when her symptoms mean she cannot be seen by a GP but do not want to take up AE time. This service provides invaluable care for a whole range of problems. Having sat in the waiting room many times you see many cases being dealt with that would have created pressure on AE, but were dealt with efficiently and kindly at the clinic. My worry is the hours have been cut, this is a vital service that needs more investment and promotion. I would also like to forward recognition to the brilliant staff, especially reception at Katie Road.