South Birmingham Urgent Treatment Centre - Selly Oak Katie Road

Waited 5 hours after speaking to various clinicians to be told my infected burn will have to wait till the morning due to the service being closed 20 minutes ago! Then to be told wait till the morning and do not attend A&E for a minor injury even though my symptoms have progressed significantly during the day unlike my patience!

Suffering minor problem, called and after quick chat with call handler, was called back by Dr, who arranged video consultation, all in under 15 minutes.

I had to take my daughter who has learning disabilities to Katie Rd on Saturday as she had become unwell overnight. We went to the Walk In centre as I knew she should be able to see a doctor there. Upon arrival, the waiting rooms were crammed with people, several were standing and more were waiting in the exit lobby. I was informed by the reception staff that the wait would be in excess of 2 hours. I asked if there was any system of triage as my daughter was feeling extremely unwell at the time and was unable to sit down due to the lack of space - as there was no way of avoiding a 2 hour + wait, I made the difficult decision to leave. The building was over heated, patients were having to sit too close to each other and I estimated that it may have been an hour before a chair became available. I think there were possibly 50-55 people in the waiting room at 2.45 pm.
I have used the service myself in the past, I had to wait 1hr 20 mins but was happy with the treatment I received and I know that our experience yesterday is not within the remit of the staff to deal with, however if patients do not complain, nothing ever changes.
I took my daughter back home after this, called 111 and was advised to attend the pharmacist in Boots, Harborne (on the understanding that he would be able to prescribe). We attended at 3.40, he was very helpful but unable to prescribe and he escalated her case back to 111 for further assessment. I was called back by 111 who reassessed her and eventually advised attendance at the Badger centre in Selly Park. She was eventually seen at 5.20 pm and prescribed antibiotics. I was given a pharmacy address in Kings Heath - which was closed- and finally got her medication dispensed from alloys pharmacy on Hagley Rd, Quinton.
I did 5 assessments yesterday, 2 with 111, 1 pharmacist, 1 nurse at Selly Park and finally the GP at Selly Park. It took 4 hours to finally get treatment prescribed and required me to drive to 3 different places then cruise Birmingham in an effort to find an open pharmacy, all with my daughter who really should have been in bed.

Rude doctor- unprofessional

Waiting time was better than usually
Not clean (Tissues everywhere)
Police had to be called for a person who was physical towards a doctor
Doctors was very helpful

Appointments are short and rushed.

When you are unwell - same day line engaged, have to turn up at surgery, easier to get an appointment.
With nurses had to wait 2 years for smear. I tried to book a month ahead. Nurse was on holiday. GP wasn't aware, couldn't refer to alternative sexual health clinic.

The gentleman doctor who saw me was very polite and helpful. He quickly diagnosed my problem and gave me a prescription drug that fixed it. Despite the Centre being busy, he did not appear to be in a rush. He spent time explaining the problem to me and carefully telling me how to ensure the problem would not recur.

Took my son who had cut his arm open. Very good service.

Went Saturday morning, waited 10 minutes, seen and sorted.