Kings Norton Surgery

Since the surgeries have merged the personal feel has certainly gone.
Most of the Dr's are good, but sadly the reception staff let them down badly.
The new triage system is difficult to use at times and the receptionists do not want to help you, they tell you you have to do it through the app even if you're elderly and cannot use it. The last 3 receptionists I have spoken to have been rude, disinterested and extremely unhelpful.
The industry they are in is to care for people, sadly this is far from the case and perhaps the management need to listen to some of the telephone calls to realise how they are speaking to ill Patients in need of help.
What used to be a nice surgery where you felt safe is turning into dread of needing to contact them

They're okay you know, when I go there, they're okay. They listen to me good and I know they are listening to me as they ask me what they can do to help and offer me options. They involve me in my care.

They have a new triage system which is good. It makes it a bit more complicated but once you know how it works the doctors are fantastic. They listen to me.

I am very satisfied by the support and help provided by the GPs and nurses but the reception staff are very rude and unhelpful.

The GP is alright.

A very good GP. I can get appointments. They have been very good.

No appointments at all. It's impossible to see your doctor. Very poor service delivery.

The doctors are very good.

Our doctors are great with mental heath. I think they are all trained in counselling.

My major concern is when I call for an appointment they send me a form to my email or phone number and I have to fill it in before I can get an appointment. You just have to wait and everything seems to have changed. I rarely visit the GP because of the hassle I have to go through to be able to even get to have an appointment or a conversation with the GP.