Kings Norton Surgery

They're okay you know, when I go there, they're okay. They listen to me good and I know they are listening to me as they ask me what they can do to help and offer me options. They involve me in my care.

They have a new triage system which is good. It makes it a bit more complicated but once you know how it works the doctors are fantastic. They listen to me.

I am very satisfied by the support and help provided by the GPs and nurses but the reception staff are very rude and unhelpful.

The GP is alright.

A very good GP. I can get appointments. They have been very good.

No appointments at all. It's impossible to see your doctor. Very poor service delivery.

The doctors are very good.

Our doctors are great with mental heath. I think they are all trained in counselling.

My major concern is when I call for an appointment they send me a form to my email or phone number and I have to fill it in before I can get an appointment. You just have to wait and everything seems to have changed. I rarely visit the GP because of the hassle I have to go through to be able to even get to have an appointment or a conversation with the GP.

I phoned my GP to refer me onto the hospital. They said if I don't hear anything from them by a certain time to contact the hospital. I waited a long time for the results from my scan and every time I called they said they didn't have the results. This went on for four months and then I was finally referred.