Kings Norton Surgery

No appointments at all. It's impossible to see your doctor. Very poor service delivery.

The doctors are very good.

Our doctors are great with mental heath. I think they are all trained in counselling.

My major concern is when I call for an appointment they send me a form to my email or phone number and I have to fill it in before I can get an appointment. You just have to wait and everything seems to have changed. I rarely visit the GP because of the hassle I have to go through to be able to even get to have an appointment or a conversation with the GP.

I phoned my GP to refer me onto the hospital. They said if I don't hear anything from them by a certain time to contact the hospital. I waited a long time for the results from my scan and every time I called they said they didn't have the results. This went on for four months and then I was finally referred.

They are good all of the time but getting an appointment is an uphill task.

I was with them for years. Excellent support provided. I only changed because they were quite far from where I live.

The GP helped me a few months ago. They couldn't give me medication and said I would need to see the psychiatrist. In general they are quite good. If I need an appointment I would go in at 8am and usually get one. I get a text to arrange blood tests and they will send results over text if needed.

It depends who you get. Some are more helpful than others. The receptionists are wonderful. Some of the doctors aren't all that helpful. They're a bit offish. I try not to see them.

Good GP. They see my son whenever he needs an appointment. Always good at giving advice and always feel listened to.