Kings Norton Surgery

Can get appointments by phone at 8am. Good with seeing the kids. No consistency with seeing midwife. Never same midwife I saw.

Hard to get through, wait is too long. There's no routine check up's as a new patient.

They are okay, appointment problem. 3 weeks wait. Get on phone first thing, 7am 10th in queue. See regular doctor for which we wait for 3 weeks.

They are okay. Feel like there could be better interaction with midwives. Could be more human. But the doctors are good there can get appointments quite easily.

They’re okay. The appointment system is difficult - like a business system. They never pick up the phone. Cannot make an appointments so I end up going into the doctors to make an appointment.

They are lovely. Able to get appointment. Receptionist are lovely, couldn’t ask for a better GP service. They are just great.

They are good. The appointments which they started are getting better but I think the problem is Covid which made it even worse. Takes a while getting through and worrying about what appointments they have already got. I get on alright with the doctors. If receptionists think its urgent they make appointments other wise you have to wait.

A lot better than my previous practice. Can get an appointment easier. Part of a few surgeries so they can give you an appointment at one of their surgeries.

It's alright going to the doctors. Sometimes I get nervous. I do understand what they are saying and I go with my sister.

Very good and very helpful. I was seen quickly on the same day. Referrals have also been made.