Kings Norton Surgery

Very helpful. Great to be able to have telephone appointments and callback service and prescription ordering service.

I have been with this practice for over 4 years and I can honestly say that I have had excellent service. The receptionists are friendly and very helpful. The doctors are all brilliant, careing. They listen to you and do the best they can for you. Even through the pandemic, the service was great.

Although I eventually got the referral which led to the correct duagnosis and eventual treatment, the interim period of several phonecall only consultations were frustrating to say the least.

I joined 17 years ago because it was my husband and family's surgery. We can always get an appointment. During the pandemic, telephone appointments have been brilliant.

I joined 17 years ago whereas husband and his family have used it since it started.

Requested a telephone consultation three days in a row received no call back ended up being rushed to hospital

When things go wrong expect anything from and including being 'fobbed-off, lied to, condescending arrogant blame shifting behaviour.

Likely to recommend

The fact that he has to wait at least a week for appointments and blood test appointments. The fact that he has arrived at the surgery for an appointment that which has been cancelled. He waited for over an hour and no one told him. GP lacking in dementia training. Dementia Group at King's Norton - no idea what it is? Went and was told not to go any further.

For anything to do with the dementia it is lacking in understanding. Concern about not knowing about the carer's act and what support I should be getting from the GP.

The fact that I asked for referral to a counsellor. GP said he would look into it and get back to me. Still waiting. It annoys me that he has not got back to me and if I want to know I will have to phone or go and see him again.

Appointments cancelled with no explanation of why, even when I have arrived at the surgery.

Asked the practice manager if they could send me a reminder every 2 months for my husband's blood test. Told that facility was not available. So this causes me a worry as he knows he has to have them for his rheumatoid arthritis.