Laurie Pike Health Centre

I spoke a receptionist and explained I have been waiting for my blood results and tried to use the links but wasn't working. Asked if I can book an appointment with a Dr, following his message to call. The receptionist was adamant that is not the process. She didn't want to listen to the situation just kept saying go online. I even asked what happens if I do not have any internet access etc, said go to the practice then. I asked about complaining and her manager, she apparently didn’t know her managers name or email, eventually did give the managers name, no email, no number, no nothing and then hung up on me as I wasn't listening.

Really bad, never get appointments. They do an e-consult and never call back.

The appointment procedure is a headache. I have to submit a form online and just wait for them. It's really difficult to reach a GP. They also keep cancelling appointments and that happen often.

The reception staff are very rude. I have to keep chasing them, they won't treat me.

I don't know how there is 30 to 40 people in front of me in the queue on the morning. How is it possible, it's 8AM. They have started online system booking which is better but it's a long time coming.

I haven't got any problems, no issues at all. They finish early though and once you miss an appointment it is difficult to rebook.

Very hard to get an appointment. The system has changed and now I feel like I don't want to go to them. If I feel bad I go straight to A&E because I know I will get help there.

The hardest part is getting a prescriptions from them to the pharmacy inside. They don't always put them through and I have to go back and forth. It was easier when I could just call the pharmacy.

They do home visits more so now. I don't think they would have if I hadn't have got any worse. One doctor phones me to check up too which is really good.

The service is good and appointments are easy to get.