Laurie Pike Health Centre

I was looking for an appointment for a long time but they said I have to go on the NHS app. I didn't know there was a message on the app. When I asked the GP, they said I should be checking my emails so it was my fault. I will have to try to book again. I needed my depression medication as I still need it and it will run out soon. I'm waiting with my son today as they think he may have autism.

I call for an appointment and they tell me to go online. She tells me to go to the neighbours house or a family member to help me go online. When I went to the surgery the man was very nice and made an appointment for me. It's hard to get them to understand me and me understand them.

You're turned away if you can't speak English. You call in the morning and then again in the afternoon and they say to go online which I cannot do. If you don't speak English like me you don't get help.

When I call them they never have appointments. Last time I ended up going into them physically when I had a sore throat and they told me to stop talking which I can't so it's no good.

A good GP. They help you quickly get an appointment. I was seen within 1 hour of calling them. The staff are really nice and I really get the help I need from them.

Good. It doesn't take too long to get an appointment. The doctors are good. They request medication for me too which is helpful.

The service was slow and when I called them they said they would treat us through a phone call and not be seen in person.

Appointments are hard to get. Once I do get one I am listened to and everything. It's so hard to get past the receptionists.

It's sometimes hard to get an appointment as it takes a long time to get through and then they don't have one. So you just keep trying until they do.

1. No follow on test results I always have to call back
2. Can never get a appointment even if you call at 8 am by the time you get through appointment gone happens always, I stopped I'm not been well for months now I prefer to get them through the app
3. About 7 weeks ago my repeat meds two of them missed out you have to phone the practice let them know. It causes me stress
Over year ago I had a MRI done they found something not right with my spine they told me I will be referred to an orthopaedic service. I waited for over year for an appointment to come through then few weeks ago in August 2024 I had this chronic unbearable pain in my back it went in my legs I lost bladder my mistake
Abdominal pain also I nearly passed out no pain killers helped it was that bad, 2 days later I went emergency health centre. That is when my family told me to contact my GP and inquire about that appointment last year 2023 about June July time
When I contact the surgery I told a clinician everything and about my appointment, it was not sent, why did they not refer me I been waiting over a year?
The feedback was they did the referral I was sent an appointment from the hospital the same clinician phoned me back to tell me that, I told her I did not receive anything in the post because if I did I would have received the appointment on the text message and online NHS app, I knew she was lying.
Then she referred me I have received the appointment now in post
Also text message also on my NHS logic app, appointment is on this month that's how I knew, she was lying that the hospital secretary said I was sent a hospital appointment
This incident is really bad how much it must have damaged my health