Laurie Pike Health Centre

I don't know how there is 30 to 40 people in front of me in the queue on the morning. How is it possible, it's 8AM. They have started online system booking which is better but it's a long time coming.

I haven't got any problems, no issues at all. They finish early though and once you miss an appointment it is difficult to rebook.

Very hard to get an appointment. The system has changed and now I feel like I don't want to go to them. If I feel bad I go straight to A&E because I know I will get help there.

The hardest part is getting a prescriptions from them to the pharmacy inside. They don't always put them through and I have to go back and forth. It was easier when I could just call the pharmacy.

They do home visits more so now. I don't think they would have if I hadn't have got any worse. One doctor phones me to check up too which is really good.

The service is good and appointments are easy to get.

I was looking for an appointment for a long time but they said I have to go on the NHS app. I didn't know there was a message on the app. When I asked the GP, they said I should be checking my emails so it was my fault. I will have to try to book again. I needed my depression medication as I still need it and it will run out soon. I'm waiting with my son today as they think he may have autism.

I call for an appointment and they tell me to go online. She tells me to go to the neighbours house or a family member to help me go online. When I went to the surgery the man was very nice and made an appointment for me. It's hard to get them to understand me and me understand them.

You're turned away if you can't speak English. You call in the morning and then again in the afternoon and they say to go online which I cannot do. If you don't speak English like me you don't get help.

When I call them they never have appointments. Last time I ended up going into them physically when I had a sore throat and they told me to stop talking which I can't so it's no good.