Laurie Pike Health Centre

Can never get through to make an appointment. This community is being failed at the first hurdle due to the shambles that is the modality partnership. How am I supposed to be treated if I can never get an appointment due to to busy phone lines? By the time I am connected the appointments have all been taken for the day and I have to call back the following day only for the cycle to repeat.

You can almost NEVER through on the phone to speak with any of the doctors

So hard to make appointments on phone and online. Phone line is constantly busy. Making online appointment has become ridiculous. The new EConsult appointment system is far too long, complicated and unnecessary especially more so when you suffer from mental health issues. Your asked what seems like 50 questions about your health when most of it is already on the system. This needs to change back to a simpler online system.

You can never get appointment staff are rude

Very good care. No problems everything ok.

Good when I can get to see the doctor. On one occasion I couldn’t get through to the doctor so ended up calling an ambulance. I had a chest infection. I have breathing difficulties so over this they see me regular for blood tests etc. and now I am under the hospital. I got referred to Sandwell and Birmingham Treatment Centre for different things like CT scan and respiratory examination.

Have been registered with the practice for over 25 years. I was very happy with the service. For last few years I am very disappointed with service. It has been almost impossible to book an appointment. Recently I haven’t been able to book there for 4-5 weeks of trying.

I am extremely disappointed as I am never able to book an appointment on the online service and there are never any appointments on the on line booking service available. The Push Doctor service is only available up to 5pm Monday to Friday only. I don't get home from work until 5.30pm what is the point of this service when it does not cater for working people??? I have been trying to get an appointment for my daughter for 8 weeks now without any success. What do I have to do to get an appointment????

There is never any appointments available. Regardless of what time you call you don't even get on the queue. They don't classify children falling and hurting their neck as an emergency and are downright rude to patients. I've made numerous complaints and nothing has changed.

Can never get an appointment and the lies they tell you its shocking. Worst experience ever