Reviews (75)

Communication of letters far too slow

July 13, 2017
Communication between letters received from hospital outpatient and speed of action into prescription system far too slow. My Dad was seen 2 months ago at the hospital and had to have medication changes. To date he has still not received the new medication. He is due for a review in the clinic soon to assess how he got on. I have spoken to the practice numerous ties to no avail. I am aware the letters have been received, but for some reason not put on the system to update the pharmacy. I am waiting on a phone call from the Practice Manager to discuss the matter further.
Anonymous

Reply from Laurie Pike Health Centre

Dear Patient ,

Thank you for taking the time to leave us your feedback, we understand that Joe, our reception manager has been in contact with you to discuss this further.

Kind Regards


Provider responded

shocking service, telephones not answered!!!!

March 20, 2017
Have been trying for three days to get a call back, when you do eventually get through all call back appointments have gone. Receptionist was rude and unhelpful when I explained the situation with regards to work and trying to get through and lack of appointments!!! Shocking service they do not even deserve one star!!!
Deborah Johnson

Reply from Laurie Pike Health Centre

Dear Patient ,

Thank you for taking the time to leave us your comments. We are sorry to hear you have had difficulty in making an appointment. We now have our online services available which make it easier to book appointments. You can sign up for this via the Modality website or by downloading the patient access app.

We are also sorry to hear that you were unhappy with the way in which a staff member dealt with your situation, if you are able to contact us to discuss this sooner please call in on 0121 250 0370 (press option 2 ) and ask to speak with Joe, our reception manager.

Again, I would like to thank for you taking time to leave us your comments.

Kind Regards


Provider responded

Depends on the Dr you speak to

September 30, 2016
The Dr you speak to will depend on how quickly you are seen and how useful they are. When seen the follow up services are too slow to return results for things like x-rays and scans
Anonymous

Good when you met the Doctors eventually

March 5, 2015
The Doctors listen to the patients but there is delay in getting an appointment. You are not able to walk in and make an appointment. You make long calls before you can get an appointment
Anonymous

Poor quality of service

October 20, 2014
Hypertension uncontrolled with tablets and i was not refereed for further investigations , I was refused a visit at home , I'm on morphine because of pain being suspected of arthritis so make it very difficult for me to walk and I'm in danger to fall because of the painkillers side effects....
Anonymous

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Laurie Pike Health Centre

Contact

0121 250 0370

2 Fentham Road
Aston
Birmingham
West Midlands
B6 6BB

Location

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