GP callbacks gone by 9 am, confusing message on phone, rude and unhelpful staff. When you get through to someone they don’t do what they say. For example I have been trying since August 2020 to get a memory assessment for my 91 year old mother with no success. Dreadful.
see a doctor for over 2 weeks now. Every time he phones the line is constantly engaged. He is 89 and is not computer literate so cannot log on and make an appointment. He is suffering and does not complain, so hence I am trying to find a way for him to see someone. It's absolutely appalling the service at this surgery. He also has trouble with his repeat prescriptions. Constantly, they don't send them to the pharmacy and you having to chase them.
Awful practice, never able to get through on phone, all GP callbacks gone by 9 am, confusing message on phone, rude and unhelpful staff. When you get through to someone...
