Laurie Pike Health Centre

Really bad, never get appointments. They do an e-consult and never call back.

The appointment procedure is a headache. I have to submit a form online and just wait for them. It's really difficult to reach a GP. They also keep cancelling appointments and that happen often.

The reception staff are very rude. I have to keep chasing them, they won't treat me.

I don't know how there is 30 to 40 people in front of me in the queue on the morning. How is it possible, it's 8AM. They have started online system booking which is better but it's a long time coming.

I haven't got any problems, no issues at all. They finish early though and once you miss an appointment it is difficult to rebook.

Very hard to get an appointment. The system has changed and now I feel like I don't want to go to them. If I feel bad I go straight to A&E because I know I will get help there.

The hardest part is getting a prescriptions from them to the pharmacy inside. They don't always put them through and I have to go back and forth. It was easier when I could just call the pharmacy.

They do home visits more so now. I don't think they would have if I hadn't have got any worse. One doctor phones me to check up too which is really good.

The service is good and appointments are easy to get.

I was looking for an appointment for a long time but they said I have to go on the NHS app. I didn't know there was a message on the app. When I asked the GP, they said I should be checking my emails so it was my fault. I will have to try to book again. I needed my depression medication as I still need it and it will run out soon. I'm waiting with my son today as they think he may have autism.