see a doctor for over 2 weeks now. Every time he phones the line is constantly engaged. He is 89 and is not computer literate so cannot log on and make an appointment. He is suffering and does not complain, so hence I am trying to find a way for him to see someone. It's absolutely appalling the service at this surgery. He also has trouble with his repeat prescriptions. Constantly, they don't send them to the pharmacy and you having to chase them.
is being failed at the first hurdle due to the shambles that is the modality partnership. How am I supposed to be treated if I can never get an appointment due to to busy phone lines? By the time I am connected the appointments have all been taken for the day and I have to call back the following day only for the cycle to repeat.