Millennium Medical Centre

I had been told I had pseudo gout over 6 months ago and been told if it returned to see GP straightaway!! Chemist confirmed it was back and I needed to see GP. I went to GP and told them what the chemist had said I needed to see GP and got an appt. Some hours later on seeing GP was told I had 3 different types of bone disease! news to me!! GP gave me gel and told me if/when it came back to phone with a picture and they would give me more gel. Well gel doesn't work in fact very painful to use so I'm just coping with this best possible.

They're a nightmare. I can't get through to them to get an appointment and there is no other way to get through to them. It's hard service to access.

If I get hold of them, then the GPs are excellent. In order to get an appointment I have to be on the phone for ages.

A good practice. They always have appointments and will see me. The give me good advice.

I am 71 & my husband is 74. We are both in poor health. I have osteoporosis and I haven't been able to walk properly since I fractured my pelvis. My husband was prescribed antibiotics and the prescription was sent to chemist. I went back & forth trying to sort collection of the prescription and it wasn't sorted until the day after he should of collected. I was so angry and upset that this was not dealt with as soon as I informed the receptionist that the prescription wasn't sent to the chemist. I should not have to keep making several journeys (I don't drive) with my health to collect an item that I should of been able to collect, especially it been antibiotics that clearly has some urgency. The whole experience left me emotional & exhausted. There needs to be a better system/communication in place. I also tried to call the surgery to save on pointless trips but unfortunately it just said that the surgery was at full capacity and couldn't receive any more calls. I really feel a better system should be in place for staff & for patients

We were seen quickly initially. My son had blood tests and a chest x-ray which showed TB positive in blood but negative on the x-ray. The doctors are very helpful and see us quickly when we need to see someone. They are reliable for us.

I was on a bike ride and fell off. I hurt my toe really bad. They made me an appointment and said they thought it was broken and I should go to the Children's hospital. They were good.

I've always been able to get an appointment. It's a pain getting through as you have to keep redialling but I do always get an appointment. I always see different clinicians and I haven't had many face to face but that doesn't make a difference.

Not easy to get through to them. You call them and can't get through. When you don't feel well you just want to see a doctor they say they'll call you back. You wait the day and there is no call back.

After 3 to 4 hours wait they will say, Oh we apologize we didn't book you in.