Millennium Medical Centre

A busy mum trying to get my child to school on time between 8am-9am if either of us needs a doctor I have to call at 8.15am, sometimes calling back 400 times just to get on the waiting list of 12 for 45 minutes to try to get an appointment and drive to school on hold. Then to be told there are no appointments because even though they say 'do not go into the surgery' people do at 8am and they give them the appointments, keeping us hanging on the phone. I was no. 6 for 15 minutes - the receptionist told me they are trying to stop this - simple, just don't serve the people in the queue. They sent me to Katie Road 'walk-in' centre with my poorly child, to find it's not walk-in, I had to call from the car park to get an appointment. They were far more efficient but twice I have had to go to them as my own GP wouldn't help. The receptionists try to help with repeat prescriptions but always get it wrong and I have to go back and forth multiple times between the surgery and chemist to try to sort it. Most times the pharmacist has left the surgery being part time and doctors refuse to correct prescriptions that their colleagues have either forgotten to add something important to or the receptionist hasn't a clue and sends a prescription for the wrong items despite telling me what's on my letter from the hospital.

It's a waste of time and totally frustrating when I need my HRT medication. Trying to sort it there is no privacy, no-one can hear through the covid plastic screen across reception that is absolutely disgusting having never been cleaned, covered with a thick layer of dried-on spit from multiple people trying to communicate, having to shout their private business so the whole waiting room knows I'm on HRT! Even worse when the doctor forgot to add my Thrush medication!!! I ended up paying for it off the shelf then got an apology text from the doctor and had to go and pay again the next day as I needed 3 doses - I could have paid one prescription fee if they got it right.

Twice my son had a severe ear infection and he had to go to Katie Road instead as the surgery didn't have an appointment or GPs were on strike. This is the tip of the iceberg, every contact with this surgery is full of mistakes and they are totally unhelpful and clueless. The staff do their best and the doctors and nurses are lovely, if you can get to see one but really you just cannot risk getting ill these days, it's a nightmare. I'm looking to leave this surgery as they clearly are at breaking point but then aren't they all?

If I can get an appointment it isn't too bad. It's not the same GP you see. The staff are okay.

I will volunteer to clean it up, steam clean it. I don't thinks it's very clean. Not all of the staff are friendly and the main doctor could also be better.

Good. I can get appointments with them. I don't wait too long for one.

Very good. Sometimes I get an appointment. Sometimes if you call too late but they will always try their best to fit you in.

I can get appointments for my child but not for myself. I don't even use a dentists here as it's very expensive so I use the one at home abroad.

You can never see the same doctor at all. You come across a new face all of the time. The GP said he will refer me to the QE but I haven't heard anything in 6 months.

They're okay. I get on fine with them. I will see them when I need to. You have to wait but it's just what you have to do. Otherwise I'll go to see the pharmacy.

You have got to ring up and wait. The best GP I've had in my entire life. The first doctor I rang I got the results straight away. I am so amazed by the NHS. Whatever treatment issues I have, they sort it out.

One hour on the phone in a queue to get an appointment. It's very difficult to get same day appointments.