Millennium Medical Centre
Feedback Rating
Based on 62 reviews
Reviews (62)
Can't get appointment
July 28, 2022
I can't get through to them and can't get an appointment either.
Very helpful
July 14, 2022
They're really helpful. I can get an appointment easily or I can ring them and they sometimes call me back for an appointment.
They're not too bad
July 12, 2022
They're not too bad considering. If you want face to face appointments they can give you them but it does take up to an hour to get through to them at times. When I do get back, a doctor will make an appointment which can take up to 10 days.
I had to educate them
June 20, 2022
They didn’t know about Sickle Cell, I had to educate them.
Worst and rudest receptionists ever
April 26, 2022
Was registered in this practice for 20 years +
At the start all was good. Could get a GP appointment on the day, or in advance.
But over the years the situation degraded. The receptionists got more and more abrupt and rude. I suspect one of them acted as a bad apple and slowly corrupted the whole team with her negativity. They all ended up being snappy. They often interrupt you while you are explaining what you were after, not apologising when they realised that their advise was actually misdirected.
But over the last few years, especially since Covid it has reached absolute madness. It is no longer possible to make an appointment a few days in advance for non-urgent things, you have to call on the day. When you call just a few seconds after the lines open, the queue is already full. When you finally get through (28 call attempts in 1h15 is my record) they no longer have any appointment left. And then the lady has the cheek to tell you that there were periods when the phone wasn't ringing (implying I am lying? Totally impossible with a queue of 10 people). Now, they no longer keep a few spares 'emergency' slots, so when you finally got through their speciality is now to refer you to the walk-in service in Selly Oak. Utter disgrace.
Absolute no care for patients. After 4 unsuccessful days in a row, ended up using that walk-in service who rushed me to A&E. Millenium Medical Centre receptionists did not care at all when I was telling them my heart conditions started to get strange again. A&E adjusted my medication (should have been one of the MMC GP's duty) When called a few days later to try to get these medication adjustment made permanent, same circus. Ended up being fobbed off to Selly Oak's walk-in service.
The GPs used to be OK (when you could have access to them) but now not only are the receptionists rude and useless, but as illustrated in the above exemple they do not even care for symptoms which are serious. Bunch of grumpy jobsworth who do not deserve their salaries but the sack!
At the start all was good. Could get a GP appointment on the day, or in advance.
But over the years the situation degraded. The receptionists got more and more abrupt and rude. I suspect one of them acted as a bad apple and slowly corrupted the whole team with her negativity. They all ended up being snappy. They often interrupt you while you are explaining what you were after, not apologising when they realised that their advise was actually misdirected.
But over the last few years, especially since Covid it has reached absolute madness. It is no longer possible to make an appointment a few days in advance for non-urgent things, you have to call on the day. When you call just a few seconds after the lines open, the queue is already full. When you finally get through (28 call attempts in 1h15 is my record) they no longer have any appointment left. And then the lady has the cheek to tell you that there were periods when the phone wasn't ringing (implying I am lying? Totally impossible with a queue of 10 people). Now, they no longer keep a few spares 'emergency' slots, so when you finally got through their speciality is now to refer you to the walk-in service in Selly Oak. Utter disgrace.
Absolute no care for patients. After 4 unsuccessful days in a row, ended up using that walk-in service who rushed me to A&E. Millenium Medical Centre receptionists did not care at all when I was telling them my heart conditions started to get strange again. A&E adjusted my medication (should have been one of the MMC GP's duty) When called a few days later to try to get these medication adjustment made permanent, same circus. Ended up being fobbed off to Selly Oak's walk-in service.
The GPs used to be OK (when you could have access to them) but now not only are the receptionists rude and useless, but as illustrated in the above exemple they do not even care for symptoms which are serious. Bunch of grumpy jobsworth who do not deserve their salaries but the sack!
No appointment
December 10, 2021
No appointment and always very difficult to contact them by phone. Receptionist asks too many questions which are personal and should be discussed with GP only.
No appointments available
November 30, 2021
No appointments available at any time.
Receptionist are very rude
November 30, 2021
Receptionist are very rude.
Rude receptionists
August 22, 2021
There were a couple of the Receptionists who were rude, wouldn't help you if the touchscreen booking in monitor froze. They would talk loudly to their colleagues about you, the patient not entering information correctly,
A great team of people
August 22, 2021
Always an excellent service from office staff to GP's. Always caring approachable and thorough with regards to medical needs. A great team of people
