Queen Elizabeth Hospital Birmingham

Thank you for your 4 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you were treated well had such a positive experience. Your kind words have been shared with senior staff for the hospital so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage ww.uhb.nhs.uk/yourviews.

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are happy to hear that you had short waiting times and were treated well. Your kind words will be shared with our senior staff who will in turn share them with their teams. I am also sorry to hear that you experienced difficulties whilst at the hospital, and specifically in the Emergency Department in relation to how staff interacted with you regarding your visual impairment. We are currently looking at how we can improve the way we communicate with patients with a visual impairment so I would be very interested to discuss this with you in more detail. If you are happy to discuss your experience further please contact the Patient Experience Team directly by telephoning 0121 371 4492, or email us at patientexperience@uhb.nhs.uk.

Catriona, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your son received excellent, efficient and timely care following his football accident. Your kind words have been shared with the relevant senior staff so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Thank you for your 4 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your Mother’s cancer diagnosis and the support she received was consistent, caring & informative. Your kind words have been shared with the senior staff responsible for Cancer Services so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Thank you for your 5 star rating of the Emergency Department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the care you received was professional & thorough and that you were kept informed at each stage. Your kind words have been shared with the senior staff responsible for the Emergency Department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Thank you for taking the time to feed back about our amazing staff at the Queen Elizabeth Hospital Birmingham, they love to hear they have made a positive difference. Staff are very busy at times but we would like to reassure you that the Trust operates within pre-determined safe staffing levels and makes every effort to ensure patient care is not affected at busier times. If you have any concerns about your experience and would like to discuss them further with us, please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you for taking the time to feed back about Cancer Services at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive and that our staff were helpful and friendly. Your kind words have been forwarded to the senior staff responsible for this department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Thank you for taking the time to provide feedback about your partners care and treatment at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that there was a delay in him being seen; our Emergency Department does get extremely busy at times and it is a challenge to see all patients as quickly as we would like. The senior staff responsible for this area are keen to make direct contact with you to discuss your concerns in more detail. If you would like to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you for taking the time to feed back about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive, your kind words have been forwarded to the senior staff responsible for the Fluoroscopy Service so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Thank you for taking the time to share your recent experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that overall you had a positive experience however it is disappointing to hear that a member of staff was rude to your family. Your comments have been shared with the senior staff in cardiac care who value your feedback and will share with their team members. If you would like to discuss any of your feedback further, please make contact with our Patient Advice and liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.