Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1874 reviews
Reviews (1874)
Hospital did really well
January 9, 2023
I had a stroke in 2018 and they did really well. I was in the hospital for 5/6 days, it was frightening but they were really good. I've not had much experience with hospitals but this was good.
Cancer service very good
January 9, 2023
My husband used the cancer services, they were very good, they sorted him out bless him. We've done really well with the services.
Care was fine - they're just really busy.
December 28, 2022
They're okay, they're just so busy. Care and that was fine, they're just really busy.
All appointments were cancelled due to Covid
December 23, 2022
Referred by doctor in 2019, first appointment was in Oct 2019. They referred me to ROH but all appointments were cancelled due to Covid and had to wait till July 2021. They were ok and I had good appointments with them.
They were at fault
December 23, 2022
Went in for x-ray and broke my wrist, nurse told me to sit on a broken chair and didn’t tell me it was broken. They were at fault.
Good
December 23, 2022
Radiotherapy at QE was good. Went as an outpatient, had 20 . 10 on head and 10 on lungs. They were perfect.
Waiting over a year
December 23, 2022
Waiting over a year for an appointment, ring up every month and they say not yet.
Bit of grievances for me
December 23, 2022
I’ve been once and thought never again. Its not very well designed. Buildings can have views of just other buildings and not greenery. You don’t see what’s going on. Design was not very thought about and they didn’t think about the patients. Bit of grievances for me.
awful
A&E
December 21, 2022
I known the NHS is being bludgeoned lately, but the Hospital doesn't seem to help itself.
There's the usual awful state in general, but one nurse at A&E;
-no name badge
-hair below cuff
-inappropriate ring
-did not wash hands inbetween patient contact
-did not clean cuff in-between patient contact
-did not introduce herself
-was rude to patients
-took all the readings literally in front of the door
-made no attempt to help patients who were clearly struggling (e.g. one woman with mobility issues asked where she should put her rubbish and the nurse made no effort to help)
-mask half way down face
Honestly wouldn't be surprised if she wasn't a nurse
There's the usual awful state in general, but one nurse at A&E;
-no name badge
-hair below cuff
-inappropriate ring
-did not wash hands inbetween patient contact
-did not clean cuff in-between patient contact
-did not introduce herself
-was rude to patients
-took all the readings literally in front of the door
-made no attempt to help patients who were clearly struggling (e.g. one woman with mobility issues asked where she should put her rubbish and the nurse made no effort to help)
-mask half way down face
Honestly wouldn't be surprised if she wasn't a nurse
Filthy; dangerous; unsafe practices.
December 19, 2022
Its obvious front line staff are doing their best, the state of A&E environment must lie with the way the Trust is mismanaged. High salaries paid to Trust managers who are failing to deliver leaving front line staff and service users in dangerous, filthy conditions.
Blood on the floor, filthy contaminated cubicles, toilets unsafe with debris on the floor including blood and other body fluids.
The irony of being asked to wear face masks & visitors numbers being restricted when it is the hospital environment that visitors need to be protected from!
We felt so unsafe & overwhelmed by the filthy state at the QE we left without receiving treatment, we truly believed our health would have been impacted on negatively if we had stayed.
Its time the Trust management were held accountable, if they are not able to perform/deliver a service fit for purpose both for service users and the front line staff, then they should be forced to step down. What jobs allow management to stay in post, continuing to draw a salary & other perks & yet fail on such a scale?
It truly was a disgusting hell hole of a place to visit and cant imagine how it is for front line staff.
I can imagine the response to this feedback "thank you for taking the time to let us know of your experience..... sorry your experience wasn't what should be expected..... we value feedback..... we are striving to do better.... "
Nothing will change, it was filthy end of, it should be deep cleaned and maintained, it won't be because Trust management simply only care about what is in their salaries each month!
Blood on the floor, filthy contaminated cubicles, toilets unsafe with debris on the floor including blood and other body fluids.
The irony of being asked to wear face masks & visitors numbers being restricted when it is the hospital environment that visitors need to be protected from!
We felt so unsafe & overwhelmed by the filthy state at the QE we left without receiving treatment, we truly believed our health would have been impacted on negatively if we had stayed.
Its time the Trust management were held accountable, if they are not able to perform/deliver a service fit for purpose both for service users and the front line staff, then they should be forced to step down. What jobs allow management to stay in post, continuing to draw a salary & other perks & yet fail on such a scale?
It truly was a disgusting hell hole of a place to visit and cant imagine how it is for front line staff.
I can imagine the response to this feedback "thank you for taking the time to let us know of your experience..... sorry your experience wasn't what should be expected..... we value feedback..... we are striving to do better.... "
Nothing will change, it was filthy end of, it should be deep cleaned and maintained, it won't be because Trust management simply only care about what is in their salaries each month!
