Queen Elizabeth Hospital Birmingham
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Based on 1874 reviews
Reviews (1874)
Vulnerable Patients and their carers.
A&E
March 7, 2023
Following a critical incident of severe breathing difficulties my husband was taken to A & E by paramedics. My husband has many health problems and has a respect for DNR and not to be admitted to hospital. Due to extreme distress and needing oxygen he agreed to go into hospital until his oxygen levels improved and care could continue at home. After being stabilised and it agreed that antibiotics be administered and oxygen continue and he be moved to the acute medical ward. My husband has had several admissions over the last couple of years and has experienced poor care and the development of pressure sores. So we both were concerned and voiced this to the doctor. I returned home to get some rest feeling reasonably happy my husband was safe and comfortable. I returned to QE nine hours later. He was still in A & E, in a dark cubicle. He was very uncomfortable complaining of severely pain in his sacral area. He was still on our damp sheet the paramedics had used to transfer him from his bed at home. His incontinence pad had not been checked or changed and he was lying in a soiled pad! His dressing had also been removed for the second time from his gangrenous foot and not been recovered. This was more than I could cope with. I broke down and begged the nurse to sort him out and stated, ‘ just because he is not for DNR should not mean he’s not for dignity either!’ The nurse stated that he should not still be in A & E as they couldn’t give him the care he should have there. Not long after being cleaned etc his oxygen levels dropped to dangerous levels despite being on oxygen. The alarm sounded on the machine. No one came. I had to go and find someone to help!
Eventually my husband was moved to AMU. Communication was appalling no one seemed to know what was going on. The nurse admitting him to the ward had been on duty for seven hours without a break. She seemed very stressed and pulled in all directions being interrupted constantly.
The nurse could not access my husbands notes on the computer but she assured me that he would be assessed properly. I was concerned that he had been on oxygen monitoring and then suddenly not, despite dropping his levels on several occasions. I was also assured that due to his very high risk of pressure sores he would be put on an airflow mattress like he has at home.
Before I left the doctor prescribed a nebuliser for my husband- he never got that nebuliser. During the night he was moved to West Ward 2. I was not informed and walked into see a different man in the AMU bed ! Distressing! Once I did re. park and find my husband he was still not on an air mattress and was still in great pain. His feet still undressed and hanging off the bed had been knocked by the movement of another bed and now also have wounds. Yet more stresses continued until his discharge! I am now so traumatised by the stress of my husband’s treatment in QE i have anxiety attacks on going there. My husband would rather die than receive any more care as an inpatient!
Eventually my husband was moved to AMU. Communication was appalling no one seemed to know what was going on. The nurse admitting him to the ward had been on duty for seven hours without a break. She seemed very stressed and pulled in all directions being interrupted constantly.
The nurse could not access my husbands notes on the computer but she assured me that he would be assessed properly. I was concerned that he had been on oxygen monitoring and then suddenly not, despite dropping his levels on several occasions. I was also assured that due to his very high risk of pressure sores he would be put on an airflow mattress like he has at home.
Before I left the doctor prescribed a nebuliser for my husband- he never got that nebuliser. During the night he was moved to West Ward 2. I was not informed and walked into see a different man in the AMU bed ! Distressing! Once I did re. park and find my husband he was still not on an air mattress and was still in great pain. His feet still undressed and hanging off the bed had been knocked by the movement of another bed and now also have wounds. Yet more stresses continued until his discharge! I am now so traumatised by the stress of my husband’s treatment in QE i have anxiety attacks on going there. My husband would rather die than receive any more care as an inpatient!
Bit of wait for appointment
March 6, 2023
Okay, had a bit of a wait for an appointment for the pain management department. I didn't get much from them just offered medication. The booking machines in the hospital need to work better too.
Easy to navigate around hospital
March 6, 2023
It's okay. My husband had a hand operation and some scans. I find it easy to get to the departments and they send out emails and letter reminders.
Some of the staff have attitude problems
March 6, 2023
I spent a week on the ward. Some of the staff are alright some of them are not. Some of them have attitude problems.
Waiting for 3 week referral appointment
March 3, 2023
I've been referred for a colonoscopy on a cancer referral for a 3 week wait. They said they would send an appointment out for me within the next few weeks and to contact them if I did not hear from them before this time.
They saw him quickly
February 28, 2023
2 hour wait. It was really good, son sprained his elbow. They saw him quickly and was in and out in no time.
Really good
Dermatology
February 27, 2023
Went to dermatology department – really good. Had basal carcinoma removed and they done it very quickly.
Reception staff are lovely
February 16, 2023
I go for a diabetic check every three months to Nuffield house. They send the appointment through post and the reception staff are lovely.
Endocrine Team not hospital itself
Endoscopy
February 15, 2023
I have not seen my Endocrinologist since before lockdown. Even after lockdown I had several appointments which were all cancelled or rescheduled. The automated txt message response said that they would send another appointment by post which hasn’t happened. Fast forward 2 years, I have constant trouble getting my medication from them. They are unreachable on the phone. The line to contact them on is only open until early afternoon so if you work it’s impossible to get hold of them. I have contacted my consultants secretary who has told me several times that there are no dates released for the clinics. I have not had any bloods done or seen anybody of the Endocrinology team for years yet they keep prescribing me medication. Now I am not a nurse but, I am positive they are breaking many NMC policies and procedures in regards to dispensing medication. I am happy to quite all that apply if needed. I have gone to PALS (have reference number) who were quite frankly useless. I complained and got a generic/automated response back via email stating that it would be taken seriously and investigated. I have heard nothing…absolutely useless!. COVID is not an excuse for poor (and lack of) patient care. I work for the NHS and I would never treat my patients like this!
I have been a patient here for approximately 19 years and have never been tested like this! Why the sudden change?!
I shouldn’t have to spend my time chasing them for an appointment they promised I would have anyway….where is the patient care?!
And don’t bother replying to me with an automated/generic response….I have heard and seen them all!
Absolutely livid…
I have been a patient here for approximately 19 years and have never been tested like this! Why the sudden change?!
I shouldn’t have to spend my time chasing them for an appointment they promised I would have anyway….where is the patient care?!
And don’t bother replying to me with an automated/generic response….I have heard and seen them all!
Absolutely livid…
Treated dad really well
February 13, 2023
Really like it, my dad was a chemotherapy patient, they treated him really well. The staff are really good.
