Reviews (1638)

Advice and support

Dermatology
April 14, 2021
Throughout the past year and two months of the pandemic, they have not failed to keep in touch by phone, and to do all they can to maintain my medication regime and their advice and support.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Very good service

April 14, 2021
Received very good service from Respiratory Consultant who has arranged tests and made two telephone consultations with me whilst under immense pressure from respiratory pandemic
Christine Collis

Reply from Queen Elizabeth Hospital Birmingham

Dear Christine, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Organised and efficient

April 14, 2021
When I enquired if they could give my second dose of Pfizer vaccine they got back to me immediately and e-mailed me an appointment for the beginning of the following week. It was organised and efficient throughout the whole process.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Turned away

April 14, 2021
I was turned away at the height of the c-19 pandemic from the doors of A&E. They said I seemed fine, although I wasn't eating, was coughing up blood, had a temperature and I was immunosuppressed (on a cancer drug that's also used for autoimmune conditions). Their advice was to call my GP on Monday (I presented on a Saturday) I then went on to suffer for 3 months, lost 2 stones in weight and was in and out of A&E a further 4 times.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team


Provider responded

Good experience

April 14, 2021
I had an overall good experience with the few appointlents at A&E department.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Assiduous

Respiratory Care
April 14, 2021
I was admitted to the hospital in 2019 with a very bad asthma attack. Since then the out patient clinic team have been assiduous in monitoring my condition and seeking to improve my breathing.
David Cox

Reply from Queen Elizabeth Hospital Birmingham

Dear David, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Adapted well to Covid

Renal Services
April 14, 2021
Have adapted well to COVID with introduction of phone calls to avoid attending hospital. Blood tests at a convenient location.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Horrible.

April 14, 2021
Horrible. Staff gassing, drinking tea and snacking more than actually working. Get annoyed when you ask for an update. Left me waiting 6 hours and on a recent occasion left my 92 year old Grandma waiting for 8 hours!!!
Jennifer Richardson

Reply from Queen Elizabeth Hospital Birmingham

Dear Jennifer, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have some concerns which we are keen to listen to in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team


Provider responded

Kind & understanding

April 14, 2021
I had a Colonoscopy, didn't wait long for this , the staff were very kind & understanding.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Poor communication

April 14, 2021
Poor communication between health professionals and especially towards relatives. Drs are unprofessional and have god complexes. Patients are treated poorly with very little dignity and respect.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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