Reviews (1874)

Treated my wife so so well.

February 13, 2023
They cannot cope with the amount of people going through the system. My wife had a triple bypass at the hospital. They were so good and treated her so so well. I am thankful for their service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your wife received during her recent surgery.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Diagnosed me with dementia

February 13, 2023
They diagnosed me with dementia, my son took me. I can't judge how long it took because I didn't know I had it until they diagnosed me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about your recent diagnosis and hope that the dementia team can assist you as much as possible during what must be a difficult time.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Unable to rearrange appointment

February 6, 2023
My husband had an appointment at the QE for August and September, they have cancelled both and we have not had the results since. I kept trying to ring them to get the results and I'm told to leave a message on the answering machine. I was told that the inbox was full. They've only just sent me another appointment January 2023, not sure what for.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one, in particular the issues with cancelled appointments and getting test results.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

I had a good experience

January 31, 2023
I had a good experience, appointment was on time. It was good, it was just a checkup.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good experience you received at your recent appointment.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They looked me after well.

January 31, 2023
I had accident they looked me after very well. I have a damaged foot from the accident but the nurses were good and they looked me after well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you were so well treated and looked after by our nurses after your accident and we hope you are making a good recovery.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

PALs work for interests of hospital

January 30, 2023
PALs work for interests of hospital not for patients.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient/relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

We understand that you have some concerns regarding the PALS team but we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with PALS to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Very good and supportive

January 30, 2023
Very good and supportive. Whenever you go.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received and that you've found the staff so supportive.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Cancellation of surgery

Neurosurgery
January 27, 2023
Having waited for spinal surgery for almost 12 months I was distressed when my appointment for 17th January was cancelled. I understand that this is because UHB Queen Elizabeth has decided to stop all admissions for elective surgery for the forseeable future. This leaves me in considerable pain, limited mobility and reliant on morphine. I cannot afford private surgery and feel abandoned by UHB Queen Elizabeth hospital
Antony Lee

Reply from Queen Elizabeth Hospital Birmingham

Dear Antony

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had your surgery cancelled.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

We've also passed this feedback to the management team in Neurosurgery and as they have your name they can look into your situation and try and provide some assistance.

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

I was experiencing blurred vision

January 27, 2023
Ask me questions about long Covid and symptoms. I was experiencing blurred vision because of long covid.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.

If you are experiencing Long Covid symptoms and haven't seen your GP about it already we would strongly recommend you do so.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Perfect!

January 26, 2023
Pretty good, use them for the cardiology department and they’re really good. Login system can be overwhelming because they’ve changed it, but the staff are great. I get all my letters - it’s perfect.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've received from our Cardiology Department although obviously sorry to hear that you are having difficulties with our check-in system when you arrive - please always feel free to seek the advice of a receptionist if you aren't sure about anything.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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