Queen Elizabeth Hospital Birmingham Healthwatch Birmingham

This hospital is better than other hospitals

January 25, 2023

This hospital is better than other hospitals. The staff is so informative and nice. Its easy to get an appointment.

Sara Conney

Reply from Queen Elizabeth Hospital Birmingham

Dear Sara

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham We are delighted to hear about the excellent service you have received and that you have been able to get hold of your desired appointments so easily.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

No fault using it

January 23, 2023

QE – There for a reason, good and happy. No fault using it. Didn’t send any information to say it was cancelled. Said my appointment was still at 12pm.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience was not a positive one and that you had issues with a cancelled appointment.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

They are over stressed

January 23, 2023

Parking is a problem which is stressful. Finding your way around is difficult. They could not find paper work for my blood test, which took time. They are over stressed.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you had issues with car parking, missing paperwork and finding your way around.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

The took care of me

January 23, 2023

Made to wait too long. Everything else is fine. Appointment went too long. The took care of me, minor procedure and was discharged the same day.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are pleased to hear that you were taken good care of we are also sorry to hear that you had to endure a long wait and had a clinic appointment that went on for too long.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Changed my life

January 23, 2023

A year after being seen at City hospital, ended up having an ear infection so went back to my GP and they referred me to the Queen Elizabeth as a last option. They offered me two options, to have the implant or to have the hole in my drum covered. So went for the Bone anchored hearing aid. It has been life changing, everything changed. I don't worry about not being able to hear.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ENT department and that your treatment here has had had such a profound impact on your quality of life.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ and we would also be keen to hear your story in more detail if it's something you'd be interested in sharing - if so please contact patientexperience@uhb.nhs.uk

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Pretty straight forward and easy

January 23, 2023

In and out of clinic in half hour. Pretty straight forward and easy. Waiting for transport which can take a long time depending on where they are coming from. Been under here for over 3 years. Had a 2 year wait to be referred from Telford but went private initially to Nuffield in Birmingham and then because he needed to operate, he put me on the NHS list and had an operation here. Little complicated. Actual surgery fine but complications.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been an entirely positive one and that you've had issues with long waits, transport delays and post-surgical complications.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

They just wait to get people off their books

Accident and emergency services

January 23, 2023

Saw a gentleman with alcoholism waiting at A&E for 7 hours who was diabetic. Nurses put him down as being a nuisance patient. He ended up discharging himself and ended up back in A&E and admitted. But consultants don’t care, they just wait to get people off their books.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have concerns about what you recently observed in the Emergency Department.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Fine

January 17, 2023

Went for pre-nerve testing and it was fine. The limited contact I've had with them has been nice.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are glad to hear that your pre-nerve testing appointments and contact with us has been satisfactory.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

ENT appointment

January 11, 2023

Been told appointment wait for ENT appointment is 1 and a half years. During this time condition could worsen, and more treatment needed?

Sue

Reply from Queen Elizabeth Hospital Birmingham

Dear Sue

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were seeking clarity from the specialty team. We are really sorry to hear that you have been informed that you will have such a long wait for your ENT appointment.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Terrific

January 9, 2023

They're just about the same, they're brilliant. Can be terrific. The staff are good. I tell them all about my family and they always ask how they are.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received and that staff here always take the time to ask about you and their family.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Queen Elizabeth Hospital Birmingham

Reviews (1874)

This hospital is better than other hospitals

No fault using it

They are over stressed

The took care of me

Changed my life

Pretty straight forward and easy

They just wait to get people off their books

Accident and emergency services

Fine

ENT appointment

Terrific

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