River Brook Medical Centre
Feedback Rating
Based on 70 reviews
Reviews (70)
Service has deteriorated since the pandemic
March 22, 2021
I feel that the GP service has deteriorated since the pandemic. You can’t get to speak to your GP who knows you and getting an appointment at the GP is rare, They have not followed up on test results or an increase in medication to see how they are working. You just don’t feel that you are able to speak with them since the pandemic. The hospitals are the same. They cancel appointments and don’t even tell you that they have done so or the reasons why etc. I don’t feel confident in the service any longer.
Incredibly efficient
March 22, 2021
I went in for my covid vaccination and the process was incredibly efficient. Doctor was very helpful in booking my appointment and has been very supportive with some mental health issues.
Worked well during lockdown
July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Riverbrook Medical Surgery
Answer: Riverbrook Medical Surgery
Excellent practice in all services.
May 4, 2019
I have nothing but praise for River Brook Surgery. Excellent Doctors, whom I have total trust in. Very well run practice. This is evident in the services it offers to patients. They have given thought to working patients by opening seven days a week and until late during the week. The Receptionists are helpful, kind, approachable and friendly. I have been a patient here for 38 years and every visit has been a positive experience. The Doctors I have complete trust in. I always feel reassured when I come away from an appointment. I know I can ask questions and never feel rushed during my appointment. At this Practice, its obvious that they work as a team and genuinely do care about their patients. Every experience with the Nurses and HCA has again been positive, in that they talk to the patient to reassure them . They always explain what is happening. I will stay living in Bham purely to stay under the care of this excellent practice.
Have always been able to get an appointment.
April 2, 2019
Although it's a bit tricky hitting redial for 10 minutes at 8.30 in the morning, I have always received a same day appointment. My experience is that all of the staff are professional, kind and caring.
Good mental health support from GP
November 8, 2018
I have been receiving support for depression from this General Practice for the last 15 years. Riverbrook Medical Centre have been really fantastic, both for the care of my late husband, and for my own mental health. My GP also helped by referring me to Gateway Family Services, who have been wonderful too.
Good location
August 2, 2018
Location is very good but difficult to get an appointment
Good when you get to see them
July 27, 2018
Phoning for an appointment can be a problem as by the time you get through the appointment sometimes have gone
The Drs in the practice are good when you get to see them.
The Drs in the practice are good when you get to see them.
Mostly very good experience
July 8, 2016
Always able to get an appointment, evening and weekend appointments available which is fantastic.
Will listen and does not rush you
October 2, 2014
Very kind and helpful. Sometimes difficult to get through to surgery due to phones engaged.
