River Brook Medical Centre

Good

Very good service order my tablets and get them sent to my chemist.

Doctors nurses receptionists are all so helpful and they make you feel valued no problem big or small they deal with you so professionally and compassionately.

Through lockdown they've adapted so well, and patient call backs have been thorough and on time

I have never experienced one fault with this surgery. They genuinely care. The Receptions are kind, caring and helpful. The Doctors I have 100% trust in when ever I visit and I always come away feeling reassured. I have never had a problem booking an appointment to see the Doctor or Nurse. I have nothing but praise for this surgery.

I feel that the GP service has deteriorated since the pandemic. You can’t get to speak to your GP who knows you and getting an appointment at the GP is rare, They have not followed up on test results or an increase in medication to see how they are working. You just don’t feel that you are able to speak with them since the pandemic. The hospitals are the same. They cancel appointments and don’t even tell you that they have done so or the reasons why etc. I don’t feel confident in the service any longer.

I went in for my covid vaccination and the process was incredibly efficient. Doctor was very helpful in booking my appointment and has been very supportive with some mental health issues.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Riverbrook Medical Surgery

I have nothing but praise for River Brook Surgery. Excellent Doctors, whom I have total trust in. Very well run practice. This is evident in the services it offers to patients. They have given thought to working patients by opening seven days a week and until late during the week. The Receptionists are helpful, kind, approachable and friendly. I have been a patient here for 38 years and every visit has been a positive experience. The Doctors I have complete trust in. I always feel reassured when I come away from an appointment. I know I can ask questions and never feel rushed during my appointment. At this Practice, its obvious that they work as a team and genuinely do care about their patients. Every experience with the Nurses and HCA has again been positive, in that they talk to the patient to reassure them . They always explain what is happening. I will stay living in Bham purely to stay under the care of this excellent practice.

Although it's a bit tricky hitting redial for 10 minutes at 8.30 in the morning, I have always received a same day appointment. My experience is that all of the staff are professional, kind and caring.