Royal Orthopaedic Hospital

Excellent staff, have been considerate, kind and generous. Appointments are sent to me on the phone. I said I would accept it rather than getting letters. Had a stay in December for 5 days, food was excellent. Toilets in opposite corners, 6 beds in whole place. Happy with stay but glad to be home.

Husband and son have had operation in past year. Really good experience and food was good. kept sending me pics of food. James Martin took over and planned all the food.

Brilliant experience and staff. First time here but ample parking easy to find. Letters well signposted so know how to go around the hospital.

My wife is fine now, done a hip operation, she's fine now. They looked after her, done a wonderful job, they're good.

Waiting for an appointment.

I waited for nearly a year since I reported my sensory and loss of function in my hands to my GP, who immediately referred me to ROH. However, despite several internal and external escalations including PALS, GP I was seen way past the National NHS standards past 18 weeks (in fact I waited exactly around 7 months for surgery) by the time which my disability has now become permanent and life long . I’ve got to live with it and totally affects my quality of life . However, the care I received from the Orthopaedic team was good once seen but could be better, hence the two stars

To book an interpreter you need to call to booking line. As a deaf person this is impossible for me to do.

Attended ROH as a day case patient, had already requested a BSL interpreter prior to appointment. Arrived to be told no interpreter had been booked., waited 5 hours for interpreter to arrive who stayed 10 mins and left. I was left to communicate via my advocate for rest of stay. Staff did not remove mask to talk to me. I felt embarrassed for myself. I also made a complain to PALs who dismissed my complaint and failed to offer any support or advice. All the appointments I have is a guessing game as to whether I will get an interpreter and even them they don’t seem to stay past an hour. This leaves me either cancelling or on my own.

Had a appointment in May to see surgeon told to have another mri and ct scan . He said he wanted to see me within 4 months 8 months on still awaiting an appointment . I phoned appointments in January 23 to be told I wasn't on the appointments list
and there are no appointments available. Receptionist was very apologetic and put me on the waiting list I've been in terrible pain waiting to see consultant looks like I will be waiting another 6 months to see someone if im lucky appointments system is shocking.

They see me, still waiting for treatment, been over 6 months waiting to arrange an appointment, as I could not make the initial appointment as my husband had an accident.