Birmingham Community Healthcare NHS Foundation Trust

Feedback Rating

Based on 96 reviews
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NHS patients accepted

Reviews (96)

SALT are good

Speech Therapy
December 9, 2025
SALT are good. Brilliant and referred to audiology. It hasn't taken too long. They got seen in school and then had a hearing test. They got the ball rolling quickly.
Anonymous

Took 5 years for diagnosis

Outpatients
November 18, 2025
It took 5 years for diagnosis. Partly because of covid. I was under children's at first then transferred to adults. I was only diagnosed last week.
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about Birmingham Community Healthcare NHS Foundation Trust. If you would like to tell us more about the team and service who cared for you so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Have a scale for wheelchair users

Wheelchair Services
October 28, 2025
They have a wheel on a scale for weighing people in wheelchairs but it's far to get to the neuromuscular centre for me.
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about Birmingham Community Healthcare, we really appreciate it. If you'd like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Excellent

October 21, 2025
The provision of virtual wards by the frailty team is brilliant. They way they have been with my husband is excellent and they're so organised. Excellent.
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you so much for your feedback about the Frailty Team and Virtual Wards, it's really appreciated and will be shared with staff.

Patient Experience Team

Provider responded

Brilliant and supportive

Outpatients
October 21, 2025
All brilliant, very supportive.
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you so much for your feedback about Birmingham Community Healthcare and we're pleased your experience with one (or more) of our services has been so positive. We'd really like to share your kind comments with the team(s) involved in your care and we can do this if you call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

They ask some silly questions

Outpatients
October 21, 2025
They provide monthly phone calls which are quite useless. If I have an issue though I could get in touch with them. They came out and did vaccinations but they ask silly questions to Mom who has been bed bound for years and they're not very communicative.
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about Birmingham Community Healthcare. If you'd like to give us more details about the service involved with your mother's care, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Not heard a thing

Outpatients
October 15, 2025
I was triaged to here in January this year and haven't heard a thing since. All I know is they're working through the list. If you go private you still have to go through the NHS to get the medication.
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about Birmingham Community Healthcare and we're very sorry your experience has not been positive. If you would like us to look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

The health visitors are golden

Paediatrics/children services
October 14, 2025
Golden health visitors and so helpful. They referred my son for hearing tests and speech tests and an autism assessment.
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you so much for your feedback, it's really appreciated. If you know the team your Health Visitor works in, do let us know so that we can share your kind comments with them. You can do this via our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Better communication needed

Outpatients
October 1, 2025
Could do with better communication sometimes. They're okay
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about Birmingham Community Healthcare. If you would like to tell us more about the service you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Don't do full care, but help

September 11, 2025
The early intervention team come out 3 to 4 times a day. They don't do the full care I expect but they can help and give me the break I need
Anonymous

Reply from Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about Birmingham Community Healthcare's Early Intervention Team. If you'd like to tell us more about the team visiting you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

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Birmingham Community Healthcare NHS Foundation Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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