Reviews (57)

Excellent staff

Outpatients
October 29, 2024
My appointment was not followed up on time it was delayed, it wasn't anyone's fault though, the staff are excellent.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to tell us about your experience, it's very much appreciated. If you'd like to tell us more about which service your appointment was with, we can share this with the staff.

Patient Experience Team


Provider responded

Good, helpful staff

Outpatients
October 29, 2024
It has been good. This is my first time here and I was seen quickly. The staff are good.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it's very much appreciated. If you can tell us more about which service/team cared for you, we can share this with the staff. Please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Brilliant

Outpatients
October 29, 2024
Podiatry has been brilliant. I had insoles fitted. They gave me fantastic information and communication. No long wait either.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it's very much appreciated and will be shared with staff.

Patient Experience Team


Provider responded

Made no difference.

October 1, 2024
The home physio were coming out to my house 5 days a week but it made no difference.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback. If you would like to tell us more about your experience, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

They never complain.

October 1, 2024
The district nurses never complain. I feel guilty calling them in the middle of the night when I had the catheter and needed help with it.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your kind comments. We always appreciate feedback and this will be shared with staff.


Provider responded

They came out within 2 hours.

September 30, 2024
The early intervention team came out within 2 hours of me calling them to refer to the frailty team. I can't praise them highly enough.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it's very much appreciated and will be shared with staff.


Provider responded

The exercises made me worse

Outpatients
July 10, 2024
They did exercises and made me worse, I went to the GP and they are referring again.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

We are very sorry to hear about your experience. If you would like to tell us more about the service you were seen by, please call our Patient Advice & Liaison Service (PALS) on 0800 917 2855 or email contact.bhc@nhs.net.


Provider responded

In person appointment made a difference

Outpatients
June 25, 2024
The physiotherapy was good once they started doing it in person and not over the phone. It made a difference.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to tell us about your experience, it's very much appreciated. If you'd like to tell us more about where you were seen for your physiotherapy, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

They answer my questions.

June 17, 2024
The district nurse comes out and changes my catheter. They are helpful and give good advice and information. They answer my questions.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very much appreciated and will be shared with the District Nursing Service. We're very pleased to hear about your positive experience.


Provider responded

I felt listened to.

June 10, 2024
The health visiting team told me that the baby didn't have a virus. They helped more than the hospital. I felt listened to.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very much appreciated and will be shared with the Health Visiting service. We're very pleased your experience with your baby was a positive one.


Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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