Reviews (12)

You can’t speak to anyone

October 7, 2021
During covid has only seen crisis patients which has impacted on a significant patients not being seen for any service and causing more service users to go into crisis. When you ring the service you can’t speak to anyone who knows anything about you and you are invisible just because you are not in crisis.
Anonymous

I will never ask for help again

Occupational therapy services
July 6, 2021
Occupational therapy services - Person sent to look at my situation was extremely rude, insulting, and spoke to me like I was something he had scraped of bottom of his shoe. I will never ask for help again.
Tony

Reply from Birmingham Community Healthcare NHS Trust

Tony, I am really to sorry to hear about your poor experience from one of our services, please can you make conatct so we can discuss further , as this is not the level of sevice you should have recived.
Please contact Anne Pemberton, Patient Experience Opertaional Manager either my phone or email, details below -
anne.pemberton3@nhs.net
07713089574


Provider responded

Fantastic support Birmingham & Solihull Early Intervention Service

April 26, 2021
Fantastic support, caring, available,
Tonya sillman

Reply from Birmingham Community Healthcare NHS Trust

Please accept apologies for late response. Thanks you for taking time to give this lovely feedback, I will ensure that the Early Intervention Service lead are made aware.
Anne Pemberton. Patient Experience Operational Manager


Provider responded

Knowledgeable, friendly and helpful Kings Norton Diabetes Care Team

April 20, 2021
Diabetes specialist has enabled me to improve my Diabetes care. She is very knowledgeable, friendly and helpful.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Please accept apologies for late response. Thanks you for taking time to give this lovely feedback, I will ensure that the team are made aware.
Anne Pemberton. Patient Experience Operational Manager


Provider responded

Great Community Physiotherapy service

April 14, 2021
I had a great service. They've had to make a lot of changes as a result of the coronavirus but I still managed to get seen remotely. It was very convenient being seen on my ipad and not having to spend ages looking for a parking space
Anonymous

Great experience

Outpatients
March 22, 2021
Really quick service, staff were fantastic and really welcoming. Very COVID secure
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thanks for taking time to leave this feedback, great to know we are getting it right.


Provider responded

Good staff but poor service overall

Paediatrics/children services
March 15, 2021
Staff provide a good service. However, the healthcare trust are telling staff to sign off children with Speech and Language Disorders after a handful of sessions to reapply leaving a term in between blocks of therapy. This is artificially reducing waiting lists for SLT which were years long before. I tried to raise this with one of the governors who lives locally and he did not want to know.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for posting your comment on the Healthwatch feedback centre. I am sorry that I was unaware of your comments until today and therefore have not been in a position to reply.

I would appreciate if you would contact me so we can discuss your concerns and at which point I will be able to provide you with information around what is happening within Childrens Speech and language services.

Regards
Anne Pemberton
Patient Experience Operational Manager
07713 089574


Provider responded

Service has been closed for months

July 24, 2020
The Podiatry service has been closed for months and no emergency service.
John Harris

Reply from Birmingham Community Healthcare NHS Trust

Dear Mr Harris

Thank you for posting your comment on the Healthwatch feedback centre. I am sorry that I was unaware of your comments until today and therefore have not been in a position to reply.

I am sorry that podiatry services have been significantly disrupted by Covid-19, and that you have been unable to book an appointment. The podiatry service at Birmingham Community Healthcare NHS Foundation Trust has been able to see patients who have open wounds or at high risk of developing wounds, but are not yet able to offer routine and non-urgent appointments. In the meantime, patients are advised to continue to monitor your foot health daily, use a file to manage your nails and check for any new wounds. If you have any concerns you are advised to contact your GP /practice nurse.

If you have developed a wound, or if your condition has changed please do telephone the service. If necessary, you will be given advice by a podiatrist about your foot health care.

I am sorry we are not yet able to confirm when the service will be in a position to offer routine and non-urgent appointments, and once again may I apologise for the delay in responding to your comments.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

Worked well during lockdown

July 20, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Community nurse phoned to arrange visit for catheter change & explained how they are still visiting essential patients also to ignore a letter that may arrive saying they would no longer be able to visit during the current situation. Very good service based at castle vale.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback about the Castle Vale Community Nursing service, which has been shared with the team. I am sorry for the delay in acknowledging receipt of your feedback.

with kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

Lovely podiatrist

February 26, 2019
Birmingham podiatry service - Summerfield Primary Care Centre - I was referred by my GP promptly and got an appointment within 2 weeks. Lovely podiatrist. Orthotics have made a much difference – pain free walking. It was great how clearly everything was explained and great advice / exercises given. And was called 2-3 times for checks. The insets in my shoes have made a huge difference to pain in my toe points.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking time to provide feedback about your experience of the Trust's podiatry service. Your comments have been forwarded to the team so they are aware of your kind words.

With kind regards

Alison Last


Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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