Reviews (1353)

Very satisfied and happy

February 11, 2020
Very satisfied and happy from high level of service received. Only suggestion is to have a free water fountain at or close to main reception area. Also free Wi-Fi for visitors will help in passing long wait before appointments more productive and useful for some.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to see you were very satisfied and that the service provided to you was high. We can also share with you that Wi-Fi is available when on site, and if you ask a member of staff should you visit again they will be able to assist you logging on. We will share your feedback about the water fountain to the wider patient experience team as a suggestion - thank you! Best Wishes, the Patient Experience Team.


Provider responded

Most of the time telephone line is busy

February 11, 2020
They need to improve their appointment allocation system. Most of the time telephone line is busy even if you get through operator have no or little knowledge of issues. Better trained and professional team is needed for managing appointment system.
Anonymous

Reply from Birmingham Womens Hospital

We are so sorry to hear that you struggled to get through to our teams, and that we were unable to help you when you spoke with our appointment team. We have been updating our appointment system, and the way we respond to callers, and hope that this will be reflected in the future. Best Wishes, the Patient Experience Team.


Provider responded

I think they are short of staff at all levels

February 10, 2020
We came to triage at 10 am and still waiting to be seen it’s 1:30 pm, My wife is in pain but no doctor available, no information provided by reception staff. I think they are short of staff at all levels.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for sharing your feedback with us, though we are sorry that you had such a delay when waiting to be seen. We are always working hard to improve our waiting times, and hope that should you need to come in to see us again, we will be able to provide a swifter service. Best Wishes, the Patient Experience Team.


Provider responded

approach of clinical staff is very insensitive

Gynaecology
January 21, 2020
I have been a service user for many years under gynaecology. I feel the mannerism and approach of clinical staff is very insensitive. Having an illness which is of a very sensitive nature, the approach and listening skills of consultants and lead nursing staff are appalling. I have had several operations. On two occasions the operations that I was booked for, the consultants were not even aware of what surgery I was there for. Suffering from incontinence and having lost all confidence I just got passed from consultant to consultant and got spoken to quite rudely.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to provide detailed feedback as to your experience with us as a Trust, though we are so sorry to see that you feel you have not been treated with sensitivity and dignity. If you would like to speak with our PALS team about this issue, they would be happy to help and you can email them at bwc.pals@nhs.net Please do not hesitate to contact us, as we are always keen to improve our patient's experiences and to learn about what we can do better. Best Wishes, the Patient Experience Team.


Provider responded

Patient care is good

January 21, 2020
Patient care is good. Sometimes things can take time in the outpatients department and so as a patient you must allocate extra time for your appointment. That aside the staff are delivering the highest level of care they are able to given the resources and time available. A greater increase in funding from central government would improve services across the trust.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to provide your feedback to us, with regards to both the great standard of care you received, and the suggestion of increased funding from the government. We hope that we are always able to provide the high level of care that you have previously received, and appreciate that sometimes extra time must be allocated by our patients when they are waiting to be seen by us. We are always looking to improve our waiting times. We wish you all the best, and hope any visit you have with us continues to provide great care, Best Wishes, the Patient Experience Team.


Provider responded

Quite impressed by everything

January 21, 2020
This is my first visit here as a patient and I am quite impressed by everything from treatment to staff courtesy. Very good signposting throughout hospital and facilities provided.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for providing such positive feedback in regards to your first visit to our hospital, we're so pleased to see that you were impressed, and that we were able to show an excellent standard of care for you. We hope that this level of care continues to be provided if you come to see us again. Best Wishes, the Patient Experience Team.


Provider responded

Overall very good in all aspects

January 21, 2020
Overall very good in all aspects. Staff are very good, facilities are excellent and cleanliness level is very high.
Anonymous

Reply from Birmingham Womens Hospital

We're so pleased to hear that you have found our hospital to be clean and that the facilities have been excellent for you. Thank you for sharing such positive feedback about your experience, we hope that we continue to provide the best service for you. Best Wishes, the Patient Experience Team.


Provider responded

Great care and support provided

January 21, 2020
Great care and support provided. Service delivery is very good. Most of the clinics are on time. Waiting time to be seen is ok. Staff helpful and always happy to support.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to offer such positive feedback about your experience when visiting our hospital. We're so pleased to know that you found our staff to be caring and happy to help you. Our aim is to ensure that all our patients and families receive the best care and support possible, and we are pleased to see you feel you receive this when you visit. Best Wishes, the Patient Experience Team.


Provider responded

Brilliant support provided by staff

January 21, 2020
Brilliant support provided by staff. Excellent signposting for everything by help desk staff.
Anonymous

Reply from Birmingham Womens Hospital

We're so pleased to see that you have received such great support from our staff, in particular from our help desk team, we will be delighted to share this feedback with them. Best Wishes, the Patient Experience Team.


Provider responded

I am thankful for the help & support provided

January 21, 2020
I have just given birth to a baby boy few hours ago and I am thankful for the help & support provided by midwifes and nursing team.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for sharing such kind words about our midwives and nurses, we are always so pleased to know our patients have received excellent care from our teams, and will happily share this feedback with our Matron for the Delivery Suite, to ensure our team knows how appreciated they are. We wish you and your baby son all the very best, Kind Wishes, the Patient Experience Team.


Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

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