City Hospital

poor telephone answering service

My son arrived early by 3 weeks, I also had diabetes because of the pregnancy. Out patient clinics were busy but I always felt able to ask questions and get answers. Ultra-sound service was great too. I felt looked after and when my baby had to be admitted to SCUBU following delivery again always felt in the loop.

The staff and areas I experienced were busy and understandably having to deal with multiple patients, I would (and have) recommended the maternity service to my friends,

Saw 3 people in 45 minutes including X-ray and X-ray feedback. Very efficient.

I had problems since I was in my teens which no tests were carried out on yet they gave me loads of different tablets experimenting on me until my eye sight went blurry.

I seen a gynaecologist for years who said I was fine even though I could not conceive for a child. I am now 29 and can't have kids and the ivf clinic said a couple of years ago they could of got me pregnant. Over 10 years I was seeing a gynaecologist and he assured me I was fine it's all about room temperatures. Now it's too late :'(
my great nan went to that hospital and never came out alive and a few years later my nan went in only in her 50's and never came out either. The place is a curse to your family's, you would better off taking them straight to switzerland and avoid the false hope.

sheer hell staff don't know how to use equipment consultant don't know what to do equipment used which say do not use unless calibrated (hell)

Eight weeks on from giving birth and I've only just recovered from the experience,I understand childbirth is not a walk in the park,but I feel if the staff were not so negligent and paid attention to the needs of their patients,myself and other patients would not have to suffer the physical and emotional pain that we had to suffer,due to so called trained professionals incompetence.

I attended the centre for the first time with my 6 year old as the eye infection he had for over a week was not improving. The triage nurse was excellent: she listened, smiled, polite, and treated us with respect. After our consultation with the doctor, I approached her and expressed my gratitude and told her that the nursing profession should be proud of nurses like her as she represented the true face of nursing - public service workers in her position need to understand that all we want from healthcare workers is to be listened to and treated by the right people with right skills and knowledge. The doctor was also very good and spoke to my son as he deserved to be -with respect and dignity, she was patient and pitched her conversation to his level.

All of the staff from the nurses,doctors.xray dept and respiratory nurse are caring dedicated professionls
nothing was to much trouble. the treatment was fully explained and given efficintly.
the one department that let the side down was the Pharmacey I had to wait over 90 minutes for my medication ( not the fault of the AMU1 staff)

We lost our sister 22nd May suddenly, for three very difficult days we had full support from the staff at AMU1they were so respectful to our sister Caroline and provided her such care and dignity we could not have thanked them enough. they also provided us her family with private time to spend with her as she peacefully passed away, for which we will all be eternally greatfull. They are all a credit to their profession, and we say thank you .

I had my gall bladder removed at sandwell on Newton 2 on 20th May. I cannot express in words my sincere thanks for the way I was cared for. Everyone does such a valuable job to make the whole process work so well. From the ladies doing the house keeping and providing drinks and food, the nurses who cared for me so professionally and promptly, the anaesthetists who were so reassuring and calming, the team in recovery and moving me back to ward and Mr Criukshank who did my operation. Recovery post op was so comfortable and I had a very good experience overall. I know you all work so hard and often don't get much thanks or praise for what you do. I really hope my message gets passed onto you all individually because every one of you should be so proud of the work you do. You are truly a credit to our health service and couldn't be replaced by anyone better. Thank you so very much.