City Hospital

Communication between trusts needs improving - should be speaking to each other - If I have an appointment at one hospital - any hospital should be able to tell me and when.

- That way I can avoid having 2 appointments at the same time on the same day.

- Lack of signposting in hospital - It says go to so and so place but then no signs about.

Really good service, really pleased.

As an outpatient with a recurring foot injury, I have regularly used the services by both hospitals. My experience on the whole has been quite positive; regarding the staff in particular. However, on this particular day the clinic is apparently running a massive two hours late! As I have had to attend various clinics in the past, I know what this can occur due to unforeseen circumstances, but the regularity of this is a concern. Instances such as this can also prove costly due to the cost of parking at these hospitals.

City Hospital and NHS in general
Not satisfied with service at all. Took 4 years and now been sent back by GP. They know the problem - same problem but not getting resolved. Done laser treatment, injections, tablets, when I actually need a small operation - going on for 4 years. Problems actually getting worse - not sleeping properly.

The communication of staff should be improved.

Hassle looking for the right departments; no reception on the ward for assistance.

Made to feel relaxed and welcome by reception and all nursing staff including doctor.

on Sunday the 9th June, my husband came to City hospital by hospital at approx. 9.00pm. We were treated so well in A and E all the staff went out of their way to help him. He was then admitted to Assessment ward 1 where again he was treated so well. Thank you to all the staff you are amazing.

We have been to family clinic to do a check up and unfortunately ended up in A&E because patients condition got worse. While in city hospital A&E and then Gynaecology, they kept our family for more than 6.5 hours waiting for a doctor. At this point they had more than 7 midwifes and nurses. From 4-10:52 we wait for doctor to check sounds, ridiculous.

Waiting area should have TV. If there is a long wait patients should be informed about it so that they are prepared for it. Books and toys needed for children to keep them busy. Bigger room needed to accommodate more people with comfortable chairs.