Poplars Surgery

You can queue outside of the surgery and get an appointment the same day at 8:30am. They have a message on the phone saying if you call after 9am you may not get an appointment but they will always try.

Be useful if they would allow online booking. Instead you have to call first thing to try and get an appointment. They are okay. I'm not fussed who I see.

I rarely see them. I see the specialist nurse as I need an injection every 3 months. They arrange that and it's always on time.

Here's the most recent example: after 2 years on waiting list, I was finally given a phone appointment with Pain Management Clinic at the hospital It was on the 15th of July and it went OK, the consultant said I need few further referrals and a change of medication, and that my GP will contact me within 2 weeks. After waiting to hear from GP for 6 weeks, I contacted my practice to find out that they are not aware of my dealings with Pain Management Clinic, as they received nothing from the hospital.
After days of failed attempts to get in touch with the Clinic, I have finally got on phone a secretary of a consultant that I spoke to. She told me that doctor has written a letter to my GP, but the letter hasn't been sent, as it's waiting for a signature.
She couldn't say if this will happen before Christmas or in the new year, but she assured me that once signed, the letter will be electronically sent to my GP.

The GPs are very good. We never had any issues with them. I can easily get appointments when you call first thing, no messing around or waiting too long.

I've only been twice and they have been okay. No problems getting appointments if you ring first thing, you can usually get one the same day too.

They did a few checks on my 1 year old at the GP and it kept reoccurring so they said they would refer him on to ENT. Which they did. They didn't explain how long the referral would take.

Very good, no struggle there. I can get appointments easily. The midwife there is excellent and the same one I see so good continuity of care.

They ask me what I think the issue is and how I think it should be treated whilst googling my symptoms.

Appointments aren't always available. It's not possible to book one in advance, The waiting time is always long. If I miss the appointment time and I'm late they tell me to go to the hospital.