errors at the QE making me an appointment with another Trust - a complete breakdown in communication between staff members seems to be the problem, especially between the consultant and his secretary. The delays and wrong communication have caused my operation to be delayed which is unacceptable.
My complaint is being dealt with by PALs and my MP at present.
for cancer. Facilities very good. Food was very poor, so much so that the staff didn't recognise what was being served.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
antibiotics, which didn't seem to clear the infection. I was told by another doctor at my GP surgery that I was given the wrong dosage. I saw 4 different GPs at my surgery over the space of 3 months. I had excruciating pain in my abdomen and it took until the end of October /beginning of November for any of my GPs to refer me for scans. I visited A&E 4 times over the course of these 3 months where no scan was given and was told my symptoms and results were not serious enough. When I finally got an ultrasound scan the radiographer told me that it should have been done in A&E as I had a blockage. I had a CT scan at the end of November which showed the blockage had cleared after a worryingly and traumatic few months. The pain was so bad I had to take time of work and I had taken 4 different types of antibiotics over three months whilst being told by numerous doctors they were not sure if the UTI had cleared.
This was a horrendous experience as I was never seen by a consistent person. I wasn't take seriously. I had to keep chasing my GP's to investigate further. It didn't help that I saw a different GP every time. QE waiting times were awful Doctors at QE would just give me more antibiotics and say that my symptoms didn't warrant a scan. I was told different information by my radiographer than what he had written on the report and to my GP wouldn't listen to what I was saying about needing another scan even though I had been in pain for 2 months at that point.
Response from Patient Experience Facilitator, Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment and for the impact this has had on your well being. Senior staff responsible for the departments you visited are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like this to happen please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details. Please make contact with your GP practice to address any concerns you may have with them directly.