Bellevue Medical Group Practice

The GP surgery is good. The time is short for appointments, especially my children. It takes longer for adults though.

It is terrible to get appointments. It takes ages.

It's not very accessible. Very difficult to get an appointment. I have to phone at 8am to get one. When you get one, eventually, they are good and friendly. They signpost you to appropriate services.

They have provided excellent care and support for complex needs children. The GPs are very helpful. The reception team is always helpful. I can easily get appointments.

Reception staff lack in basic training about how to deal with patients. Very difficult to get an appointment. The GP's are wonderful and try to help as much as they can.

No appointments and they never reply to your call. Reception staff have no idea what customer service is.

I booked in for a HPV vaccine for my daughter. The process was quick, easy and they were very helpful. The reception staff get a lot of stick and it's not their fault. They are just trying to deal with a back log.

They are nice but very slow. The doctors are very good actually but it's getting seen that is the difficulty. Whenever my mother goes to the doctor she has an interpreter which she has to book. That has been okay.

It's fine. I can book an appointment on the phone. If I use the online booking I can only access some for the services not all of them. Staff are kind on the phone and very quick. I see a GP or nurse depending on the problem. I've had same day appointments but only for specific things. They do book future appointments which is fine for me.

Difficult in this kind of day. I'm hoping it gets easier. They told me to use the machine to check in but I can't use them. You see the doctor for 2-3 minutes but you can wait a long time for the appointment. 1 hour waiting sometimes. The staff are okay. It's just the long waiting.